At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.
Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team/other functions in service centers (GSC) to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.
Key responsibilities
1. Provide support for Sales administration, and transactional support for sales support activities end to end
2. Provide support to the team in terms of collaborating with internal/stakeholders for enhancement and smooth functioning of our day-to-day business
3. Coordinate through various channel
with internal teams/sales community for effective collaboration and deliver solution for the customers’ and segments’ needs
4. Engage with frontline sales and other stakeholders effectively for maximum collaboration for any issues or any proactive approach to be driven to manage or day-day business affair
5. Analyse feedback from customers from various channels, to identify areas of improvement and execute solutions effectively
6. Maintaining details in systems related to sales support activities
7. Need to do multi-tasking to meet any business deadlines/sales support task assigned
8.Responsibilty to carry out various sales support task and commercial activities from start to finish
9.Drive initiatives/squads/projects and spoc related activities
Required qualification, experience & skills
Qualification: Graduate + Experience: around 3+ yrs preferably in sales support.
Skills
Customer Focus & Owning the customer.
Understand Customer requirement and focused on customer outcome.
Attitude to go across defined job boundaries for customer resolution.
Winning for customer – high achievement orientation
Driven to ensure closure.
Superior Stakeholder/internal team Management
Responsible to drive business and customer needs through positive customer experience and effective sales approach
Having regular communication with Customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet.
Must be proficient in MS Office programs such as Excel, Word, and Outlook
Problem Solving Skills
• Own the opportunity, • Detailed and result oriented • Low tolerance to delays
• Problem solving, analytical and data skills • Data backed decision making, and tactical sales opportunity management
Communication
• Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Good Communication Skills • Ability to use positive and persuasive language
Required Business/ Technical Knowledge
• Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Good Communication Skills • Ability to use positive and persuasive language
Process Understanding
• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs • Attention to details, complete & error free documentation
• Adapt and adhere to changes in process (SOP) / Systems
• Ability to understand end to end processes Stakeholder Mgmt.
• Experience in direct Stakeholder interactions (Global) preferably
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
