Specialist, Research Network

About the Role:

Grade Level (for internal use):

07

The Team: Contributor Account Management Team will enable you to become a successful professional and gain valuable global exposure by working closely with our internal stakeholders, research contributors, commercial teams, and our clients. We are a group of over 30 members with a global presence in  India, the Philippines, Japan, the U.K. and the U.S. 

The Impact: We are the primary support channel for our research contributors when issues or queries arise with their content distribution, processing, tagging and readership. Additionally, we are responsible to effectively ensure our clients are properly entitled to the correct access set up on our platforms. These activities are to maintain and retain our relationship with contributors as well as support sales and commercial efforts to drive revenue.

What’s in it for you:

• The role entails a wide variety of responsibilities ranging from content quality assurance to client services and project management
• It offers a good mix of client facing and content focused work, as well as a good balance of independence and teamworking
• A successful team member will be able to develop skills in various aspects including customer service, project management, financial data, research technology, and SPGMI and competitors’ products and services

Responsibilities:

• Ensure that all Contributor Research content is being processed and tagged correctly
• Closely monitor of research upload and processing to the platform, variety of day-to-day QA activities
• Work closely with both internal and external stakeholders to coordinate smooth onboarding, troubleshooting, research content-related testing, research access issues and projects
• Analyze the client’s research access to help and grow our research business
• Identify entitlement issues for our clients
• Serves as the primary support contact for our research contributors as well as for SPGMI clients’ queries about Investment Research content and functionalities

What We’re Looking For:

• 2-3 years of experience in customer services (experience working with global clients is a plus)
• Excellent communication and relationship building skills, both verbal and written
• Ability to multi-task, prioritize and work on team-based projects, as well as work independently within shifting priorities (US or Europe hours)
• High integrity, accountability and personal responsibility
• Good time management and attention to detail
• Strong analytical skills; workable understanding of MS Excel and databases is preferred
• Fluency and eloquence in English is mandatory. Additional language skills are a plus

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)