South Star Software Pvt Ltd is looking to add a few A players to its technically elite Managed Services team. The successful candidate must be able to multi-task between projects and provide client facing support. This person will need to be able to work on his/her own and as part of a team while exhibiting excellent communication, technical architecture and troubleshooting skills in both environments. End to end responsibilities for activating complex customer networks as well as supporting them in production as Level 1, you will accept issues that are escalated to the group from various entry points. This is a high level role with technical skill required to manage Cisco/Adtran/etc. based client support offerings. The role requires an understanding of each clients business needs and how they relate to the technologies being supported.
Job Description
A can-do, upbeat attitude is required, with the willingness to go the extra mile to ensure client satisfaction.
- Experience working in a Network Operations Centre (NOC) environment within the Managed Services (data or voice), Telecoms Sector, or ISP.
- Network Monitoring, Incident Management, Incident Diagnosis, and Incident Resolution within SLAs, and KPIs, ensuring that all incidents are investigated in a timely manner.
- Troubleshoot network issues (LAN & WAN) and provide corrective actions to restore customer services,
- Provide regular updates to tickets and/or clients while progressing incidents through to resolution
- Keep updated on current and new network technology supported by the GNOC
- Knowledge of SDWAN, Voice technologies, VoIP and other telecom technologies
- Knowledge with network monitoring tools
- Knowledge of trouble-ticketing systems
- Excellent English written and oral communication skills
- Good problem-solving skills and analytical thinking
- Ability to be collaborative and comfortable working both individually and with larger groups
- CCNA certification is preferred
