The Solution Specialist will engage in creating technical statements of work, managing projects in IT infrastructure, and liaising with services and sales for successful delivery and compliance.
Job Summary & Responsibilities
Qualifications:
- Bachelor’s degree or equivalent industry experience
- 5-10 years of related experience
- Experience writing technical statements of work and sales proposals, in US English with a major information technology integrator or professional services firm.
- Experience creating and/or working with work breakdown structures (WBS) and budgets for professional services engagements in the information technology field.
- Track record of working within infrastructure solution areas (Data Center, Networking, Digital Workspace, Mobility)
- A background focused on Network technology is desired
- Ability to work successfully in a complex matrix organization
- Strong written and verbal communication skills in US English
- Ability to work independently, proactive, self-motivator but also be a team player
- Attention to detail
- Ability to effectively communicate well (written, verbal, and presentation)
- Strong team building skills
- Excellent problem-solving skills while thinking "out of the box"
- Perform discovery and requirements gathering. Engage WWT subject matter experts to assist in scoping.
- Determine how WWT will perform the services in scope. This may include preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal and preliminary SOW/contract development. Prepare detailed estimates and pricing models leveraging the technical IT expertise of engineers, architects, and project/program managers.
- Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from scope expansion and other risks. Present SOW and pricing to clients. Balance winning business with creating engagements that optimized for successful and profitable delivery.
- Based on client feedback revise scope, timeline, and fees if appliable.
- Review engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the process.
- Build and maintain strong relationships with WWT Sales and WWT Services stakeholders and other WWT departments and employees.
- Serve as the point of contact for the Services organization regarding assigned Sales opportunities.
- Support high-volume and low-complexity engagements independently.
- Participate in morning meetings (US Pacific & Mountain time) to review work.
Top Skills
Data Center
Digital Workspace
Infrastructure Solutions
Mobility
Network Technology
Networking
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