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Position Summary
The Regional Solutions & Service Engineer develops solutions working closely with MbM Product team, Sales and Opportunity Management based on modules that address the customer’s requirements with cost-effective, high quality logistics solutions which can be effectively implemented and executed
Location: Mumbai / Gurgaon
Job Responsibilities
Develop solutions in line with MbM strategy and customer needs
Basic supply chain analytics projects
Analysis and compatibility against business processes to execute required solution and solution changes.
Analyse end-to-end supply chain of Clients for potential cost saving opportunity
Identify and analyse potential configuration gaps using various MbM technology platforms/ application.
Interpret and analyse gathered customer requirements and translate into a solution proposal, Develop and maintain solution concepts.
Configure Solution Building blocks - maximise use of existing solutions already successfully operated
Quantify the solution resource and implementation requirements e.g. FTE’s, costs, EDI development, facilities, capabilities, equipment/services
Work with Product/IT to develop alternative Solutions in case of capability gaps – where applicable.
Clearly outline solutions in appropriate formats for presentation to customers and handover to the implementation team.
Management dashboards to show profit levels, HC expenditures and other such meaningful metrics across customers, verticals and geographies. Financial and operational benchmarking
Review and support customer solutions and implementations
Act as custodian of sustainable operational quality and efficiency
Project manage the solution design process to ensure on-time delivery
Channel requests for re-engineering, re-development of Solution Building Blocks to
product managers.
Regular review of cost to serve Vs pricing and tie it with P&L.
Maintain the repository of the global pricing database and update with relevant changes.
Accountable for:
Analytics of current supply chain model of the customer.
Solution quality, its implementation and execution
Visibility on Operating Cost drivers and Execution of the initiatives
Review and respond to the queries on the solutions if any seeked by the Opportunity
Management Evaluation Board (OMEB)
Skills Required
Education:
Master’s degree from recognized university. Degree in Operations or Supply Chain Management preferred.
Experience:
Minimum 7 years of experience in transportation with experience in solution designing and
supply chain.
5+ years’ experience in the analytics, design or operations of international supply chains
Project management experience will be an advantage.
Direct experience in one or more core industry verticals
Analytical with proficiency in translating complex requirements into tangible solutions
Effective interpersonal and communication skills
In-depth understanding of End-to-end International logistics concepts
Strong financial acumen
Excellent interpersonal and presentation skills
Be able to work independently, and willing to travel upon business requirements
Skills to manage sensitive customers and personalities
Behavioural
Assertive/decisive and pro-active
High sense of urgency & persistence
Confidence in dealing with people and building lasting relationships/networks
Ambitious and result oriented self-starter with initiative and strong drive
Problem solving skills and customer service skills
Other
Outstanding verbal, written & presentation skills
Ability to work in a matrix organization and influence decision making
Ability to interface with senior leadership stakeholders within & outside the organization.
Internal Stakeholders: Regional product heads, Global product teams, Commercial teams,
Operations teams.
External Stakeholders: Customers, Suppliers
Reports into Regional Head of Solution & Services.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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