At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo has a unique take on the Solution Architect role. While most companies hire SAs to give demos, fill out questionnaires, and explain complicated setups, that makes us yawn. We built a product that anyone can use (just ask our more than 160,000 customers) and our Account Executives are product experts themselves.
So what do we do? We work directly with a small percentage of prospective customers, in collaboration with our sales team, as technical consultants and industry experts to accelerate complex deals and customer value. We use these engagements as an opportunity to learn, prototype, and develop reusable solutions (e.g. check out Solution Recipes on our Klaviyo Developer Blog ). We look for interesting problems and aim for solutions that are extensible and reusable. We believe simple things should be easy and hard things should be possible.
A great candidate for this role is highly-technical, energized by talking to customers, and loves going deep to master new domains. If you're a creator that gets excited by driving technical success and trailblazing opportunities in new verticals - all within the context of customer engagements - this could be for you. What you'll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering, sales, and customer engagement. Please note this is a hybrid opportunity (3 days/week in office) based out of our downtown Boston office.
How You'll Make a Difference:
- Become a complete expert in the Klaviyo app and experience, from APIs to UI to how the app is used by our customers - as well as having a deep understanding of the technical and competitive landscape
- Be the go-to internal technical resource for the sales team, educating team members as well as prospects/customers to provide a consistently positive Klaviyo experience.
- Develop and maintain personal relationships during engagements across many different prospects simultaneously.
- Act with urgency and precision to give customers best in class support in troubleshooting issues as they arise.
- Be a voice of our emerging customer needs while working closely with other internal teams such as Voice of the Customer, Developer Experience, and Product.
Who You Are:
- 1-2 years experience in sales engineering, solutions engineering/architecture for a software product
- 1-2 years in a role working with web development languages (Javascript, Node.js, React); REST APIs; and/or with a general purpose programming language such as Python
- Someone who loves figuring out creative solutions to complex problems.
- A strong communicator and storyteller who can impress customer stakeholders at any level, from executive to developer.
- Strong domain knowledge in several of the following areas and a proven ability to learn new domains quickly: marketing automation tools, customer data platforms (CDP), eCommerce systems, mobile apps, analytics, ad tech, data engineering
#LI-Hybrid
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$98,600 - $147,900 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
