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Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Job Title: Situation Manager
Location: Manyata Tech Park, Bangalore
Business & Team: CTO
Impact &contribution: Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients’ and company’s mission-critical business requirements. The team in India will be providing 10x7 Support. Running the major incidents independently and smooth work transfers for long running major incidents is the key to success of this team and this role.
Roles & responsibilities:
- Lead and coordinate the incident response team during critical service disruptions
- Ensure timely escalation, communication, and resolution of P1/P2 incidents
- Conduct root cause analysis and generate incident reports (PIR/RCA)
- Make quick decisions about escalation and prioritization
- Ensure proper documentation of the incident timeline and actions taken
- Manage the bridge call or incident war room
- Drive post-incident reviews and implement corrective actions
- Maintain incident management KPIs and continuous service improvements
- Provide regular status updates to leadership and affected business units
- Coordinate with external vendors or third-party providers if needed
- Collaborate with cross-functional teams including infrastructure, application, and support
Essential skills:
- Must have more than 10 years of Work experience, with good understanding of roles and responsibilities of Major Incident Manager.
- Experience of working on Major Incidents for international setups.
- Ability to organize tasks and priorities effectively and under minimal supervision.
- Strong communication & analytical skills.
- Must be good with multi-tasking.
Education Qualification: Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology.
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