Site Reliability Engineering Manager, Efficiency and Performance

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, Internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the role

This role is the Site Reliability Engineering Manager for the Efficiency and Performance SRE team at ThousandEyes. This team is located in our Bangalore office, and develops, builds, and maintains our Resource Intelligence initiatives, including cloud cost reporting, cloud cost management, efficiency and utilization indicators, as well as vendor engagement, and also develops and improves resource- and performance-engineering tooling and protocols, as well as participating in developing some of our compliance automation. This team forms an integral part of our global follow-the-sun SRE oncall rotation.  Expected areas of expertise include AWS IAM, cost and resource tooling and reporting, capacity planning, and foundational Infrastructure as Code using Terraform and its friends.

In addition, the team is composed of experts on availability, latency, performance, efficiency, change management, observability, and emergency response, with a strong focus on automation.

What You'll Do

• Lead and inspire a talented SRE team, fostering a culture of innovation, collaboration, and excellence.
• Drive the strategic vision for management of our cloud-based infrastructure resourcing and reporting systems.
• Clear communication to, and with, leadership, stakeholders, and vendors.
• Collaborate closely with infrastructure, product, and production engineering teams, including SRE peer groups, software engineering, product management, to ensure transparency and accountability of resource utilization.
• Provide domain-expertise oversight, guidance, and support to the growing sets of product teams within ThousandEyes.
• Stay current with industry best practices, tooling, and automation, and apply this knowledge to enhance our platform and systems.
• Drive operational excellence in operations and security processes.
• Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the Efficiency and Performance SRE team.

Qualifications

• You have led a team of 4+ engineers
• You have a total of 4+ years of experience building and supporting missing critical services with focus on automation, availability, and performance
• Experience building and operating in public cloud environments, with a strong track record of technical leadership and engineering excellence
• Familiarity and lived experience with robust incident response processes
• Can provide strong technical vision for your team and ensure consistent delivery on objectives
• Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
• You have worked on large-scale distributed systems including multi-tiered architecture
• Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Message to applicants applying to work in the U.S. and/or Canada: 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.