Services Partner Specialist

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, or a related field; equivalent experience will be considered.
• 2+ years of experience in staffing, contingent workforce programs, or vendor management.
• Proficiency with Vendor Management Systems (e.g., Beeline, SAP Fieldglass, etc.).
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Excellent interpersonal and communication skills to build relationships with diverse stakeholders.
• Detail-oriented and skilled in problem-solving with a focus on delivering exceptional customer service.
• Familiarity with labor laws, compliance standards, and contingent workforce regulations is a plus.

Key Responsibilities:

• Program Operations:
• Act as the primary representative for contingent workforce management systems, ensuring daily operations run smoothly.
• Manage workflows and tasks within the Vendor Management System (VMS), including worker requests, partner requests, approvals, and assignments.
• Collaborate with partners and internal stakeholders to address operational needs and resolve challenges.
• Vendor Management System (VMS) Expertise:
• Administer the VMS, ensuring proper system functionality and timely processing of data.
• Perform bulk data uploads, such as worker assignments, rate adjustments, and compliance records, to maintain system accuracy.
• Monitor and troubleshoot issues in the VMS, resolving errors and optimizing workflows.
• Utilize VMS reporting tools to extract and analyze data, providing actionable insights to improve program performance.
• Ensure data integrity within the VMS by conducting routine audits and reconciliations.
• Worker Onboarding and Offboarding:
• Facilitate the onboarding process for contingent workers, ensuring compliance with company policies and legal requirements.
• Coordinate offboarding activities, including system access termination, and final timecard processing.
• Ensure that all documentation, such as contracts and background checks, is accurate and up-to-date.
• Vendor Relationship Management:
• Build and maintain strong relationships acting as a trusted advisor and point of contact.
• Liaise with partners and internal stakeholders to ensure high-quality service delivery and address escalations promptly.
• Issue Resolution:
• Investigate and resolve issues related to timecards, billing discrepancies, and program compliance.
• Serve as the primary escalation point for internal management ensuring timely and effective issue resolution.
• Track and document all issues, identifying trends and areas for process improvement.
• Compliance and Reporting:
• Ensure adherence to company policies, contractual agreements, and legal standards throughout the program.
• Generate basic reports on key metrics, such as worker utilization, partner performance, and program compliance.
• Provide insights and recommendations for improving operational efficiency and program outcomes.
• Continuous Improvement:
• Identify opportunities to streamline processes, enhance service delivery, and improve program efficiency.
• Participate in training sessions and implement process updates as needed.