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Job Category
Sales
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Are you someone who …
- Strategic Advisor who designs and delivers complex and enterprise scale Salesforce solutions for Customers
- Bring together teams across different stakeholders to realize a vision
- Can translate a customer’s vision into a roadmap
- Enjoys solving problems for customers
- Articulate and present at an executive level
Strategic accounts excellence is a niche team in the Sales and Distribution business unit of Salesforce India that will provide white glove treatment for a select set of strategic customers for the India region. This team will provide the right level of governance overseeing transformational programs for our customers, ensuring the program is on track with active participation across internal teams in Salesforce, program participants from customers, external stakeholders from our partners both consulting and technical.
It takes grit, empathy, and a lot of creativity to help businesses achieve a digital transformation. Today, we’re trusted advisors to the world's most admired companies — helping them connect to their customers, partners, and employees in a whole new way. Nothing is more important to us than customer success. As a Technical Architect of Strategic Accounts Excellence team, you will take on the role of ensuring customer success by solving complex problems and guiding the implementation partner.
ABOUT THE ROLE
We are seeking an experienced Technical Architect specializing in Salesforce Marketing Cloud to lead the design and implementation of cutting-edge marketing solutions. This role will focus on Marketing Cloud Engagement, Personalization, Data Cloud, and Intelligence. The ideal candidate will have a proven track record in architecting robust, scalable solutions within the Salesforce ecosystem, working collaboratively with cross-functional teams to drive digital transformation and enhance customer experiences.
KEY RESPONSIBILITIES
- Architectural Leadership:
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Design and develop end-to-end Salesforce Marketing Cloud solutions that incorporate Engagement, Personalization, Data Cloud, and Intelligence components.
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Define technical architecture and integration strategies that align with business objectives and best practices.
- Solution Development & Implementation:
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Lead technical teams in the configuration, customization, and deployment of Salesforce Marketing Cloud components.
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Oversee the development of integrations with internal and third-party systems, ensuring seamless data flow and system interoperability.
- Technical Strategy & Innovation:
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Evaluate emerging technologies and trends to continuously improve the Salesforce Marketing Cloud ecosystem.
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Provide thought leadership in the areas of marketing automation, data analytics, and personalized customer engagement.
- Project & Stakeholder Management:
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Collaborate with business leaders, marketing teams, and IT stakeholders to translate business requirements into effective technical solutions.
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Manage project timelines, deliverables, and ensure quality standards are met throughout the project lifecycle.
- Best Practices:
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Establish and maintain technical documentation, coding standards, and architectural guidelines.
REQUIRED QUALIFICATIONS
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10+ years in IT with at least 5+ years focused on Salesforce implementations, specifically within the Marketing Cloud environment.
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Deep experience with Marketing Cloud Engagement, Personalization, Data Cloud, and Intelligence solutions.
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Proficient in cloud architecture, API integrations, data management, and automation frameworks.
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Experience with developing and maintaining complex integrations and data pipelines.
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Salesforce certifications such as Salesforce Marketing Cloud Consultant, Salesforce Marketing Cloud Developer, or Salesforce Technical Architect are highly preferred.
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Strong analytical and problem-solving skills, with a strategic mindset.
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Excellent communication, leadership, and stakeholder management skills
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Ability to work in a fast-paced environment and manage multiple priorities
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This role may require occasional travel and flexible working arrangements.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Top Skills
Salesforce Mumbai, Maharashtra, IND Office
The Capital, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India, 400051
