Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
- Will be responsible to efficiently manage travel requirements for Australia, Singapore, Hong Kong or India customer via emails, calls and chat.
- Should be flexible to work in rotational shifts 24/7.
- Flexible to work on weekends, public holidays and festivals.
- Should be skilled to provide excellent customer service to all GBT clients.
- Efficient in handling regional and global corporate clients with their end to end travel requirements: Air reservation/ Ticketing/ Exchange/ Hotels and car booing requests.
- Maintain ongoing, collaborative, working relationships with co-workers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company
- Flexible to adapt and learn new tasks and keen to multi-tasking.
- Flexible to support other line of business process if needed
- Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and work on the constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
Educational :
- Minimum educational qualification required is Graduate
- Diploma / Post Graduation in travel & tourism would be added advantage
Work Experience :
- Minimum 2 years + of relevant experience in font end customer facing role such Domestic and international Air reservation process with end to end ticketing, exchanges, Hotel & Car bookings process through GDS.
Technical Skills :
- Vast knowledge of GDS system- Sabre or Galileo is a mandatory requirement
- Extensive knowledge of Domestic & international Air P2P, Circle/Multi city/RTW itineraries, Hotel and car booking.
- Ticketing – Domestic & International (Point to Point & Complex)
- Exchange – Domestic & International (Full & Partial)
- Knowledge of Fare calculation and key checks to avoid ADMs
- Point of sale knowledge of AU/ SG/HK markets would be added advantage.
- Good PC skills, MS office applications (MS Word, Excel Power point & Outlook.
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
Attention to detail:
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
This role caters to APAC Market and works from Monday to Friday on a Hybrid Model (3 days from the office in Goregaon and 2 days work from home)
Location
Mumbai, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
