Technical Writer
About SailPoint:
SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.
Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.
About the role:
SailPoint is looking for a self-starting, detail-oriented, experienced Technical Writer to join our documentation team.
We create documentation that supports system administrators, implementers, and business users as they use SailPoint’s suite of products to discover, secure, and manage every type of identity. The scope of our documentation includes initial setup, system configuration, and day-to-day operations. We also contribute to overall product usability by developing and editing clear and succinct UI messages and labels.
As part of creating content, you will work with members of several other teams: Product Management, Engineering, UX/UI design, Professional Services, and Support. You will need to demonstrate initiative and be willing to dig for answers while cultivating these important relationships.
Responsibilities:
Work closely with other Tech Writers and Project Managers on scope, sizing, and priority of tasks to ensure timely delivery of all documentation products
Test documentation prior to publishing, and maintain it as needed
Meet the dynamic timelines of product documentation written for continuous deployment
Collaborate closely with other writers to edit shared content and integrate new content
Work with PM and beta customers on beta documentation and related enablement content
Requirements:
3+ years of professional writing experience, backed by a degree in English or a related field
Experience writing content for non-technical & technical audiences, such as IT administrators
Excellent collaboration & communication skills (both verbal and written)
Proven ability to research and experiment with unfamiliar subject matter
Ability to work in a dynamic and rapidly changing environment
Preferred Skills & Experience:
Professional writing experience on a SaaS product
Familiarity with content strategy, SEO, and information architecture
Working in HTML (or other markup language) & .css for online delivery
Understanding of identity management, governance and compliance
Comfortable following Agile methodologies & using issue tracking tools
We believe in setting our new hires up for success from day one. Here’s how you’ll make an impact in your first 90 days:
Key Objectives
Onboarding & Acclimatization First 30 DaysLearn the Ropes:- Immerse yourself in SailPoint's product suite and identity security concepts.- Get acquainted with our documentation tools, style guide, and processes.- Build relationships with your immediate team and key contacts in other departments.- Review existing documentation to understand our voice and tone.
Integration & Contribution Days 31-60 Start Making Waves:- Begin contributing to documentation for active projects.- Take ownership of smaller documentation tasks and see them through to completion.- Actively participate in sprint planning and other Agile ceremonies.- Collaborate with engineers and product managers to gather information for your writing.
Ownership & Impact Days 61-90 Navigate with Confidence:- Take ownership of the documentation for a specific feature or component.- Proactively identify areas for documentation improvement and suggest solutions.- Begin to establish yourself as a subject matter expert in a particular area of our product.- Contribute to peer reviews and help to maintain the high quality of our documentation.
About SailPoint India and our Benefits:
Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals.
Our Pune team works under a hybrid model enjoying the office 2-3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits:
Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint.
Company sponsored health-checkups for employees and discounted rates for dependents
Annual performance bonus
Private equity at certain levels
24 Leaves every year in addition, 10 holidays
Flexible Work hours
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
