About the Role:
As a Senior Technical Writer at CleverTap, you will work with the product writing team to update technical documentation; this includes updating user and developer documentation. You will be responsible for updating technical documents and manuals clearly and concisely, and work with the product and engineering teams to ensure product description accuracy.
What will you do:
- Write, edit, and publish technical SaaS B2B developer and user documentation.
- Work with UX and technical writers to ensure product documentation is accurate and consistent.
- Interface with engineering, QA, and product management to extract complex technical concepts and prepare project schedules.
- Maintain content and manage multiple projects using Jira and Confluence.
- Test & document APIs.
- Adhere to the style guide and participate in peer reviews.
- Participate in all applicable product and developer meetings via Zoom and Slack.
- Manage updates and revisions to technical documentation.
- Work cross-functionally with engineering, product management, and product marketing.
- Update technical information into clear, concise, and effective documentation for both technical and non-technical audiences.
- Contribute to internal reference documentation, including marketing wikis, style guide, procedural documentation, and product glossary.
- Experience in video creation with storyboarding, video editing, and presentation.
- You understand the metrics/analytics essential for a technical writing team and can drive organic growth of the docs using these numbers.
What are we looking for?
Must have:
- Between 4-8 yrs of technical writing experience
- Experience working with mobile marketing Saas companies considered a plus
- Excellent people and time management skills
- Excellent oral, written, analytical, and organizational skills
- Experience writing conceptual, introductory software documentation for non-technical end-users (not just instructional, how-to docs)
- Self-motivated and effective in a fluid environment
- Proven ability to work collaboratively across teams in different time zones
- Extraordinary organizational skills with the ability to manage multiple priorities and meet tight deadlines
- Proven ability to learn new documentation tools in a timely manner
- Communication aptitude coupled with an enthusiasm for technical writing and technology
- Excellent writing and communication skills with the capacity to create exceptional content and comfortably engage with internal stakeholders
Good to have:
Following is a list of good to have an understanding of tools for effective documentation:
- Collaboration: Jira, Confluence, Google Suite
- Testing: Postman, Swagger
- Image & Video editing: SnagIT, Camtasia
- Authoring: Paligo, Readme
- Analytics: Google Analytics
Measures of Success:
- Reduced support tickets
- Project schedule adherence
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space- Innovate at scale, with learning opportunities
CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is Clever.ai, driving the next wave of AI-powered engagement. With Clever.ai, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. Join us in shaping the future of engagement.
For more information, visit clevertap.com or follow us on:
LinkedIn: https://www.linkedin.com/company/clevertap/
X: https://twitter.com/CleverTap
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
