Business Area:
Professional ServicesSeniority Level:
Mid-Senior levelJob Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
The (Senior Services Delivery Manager/Technical Project Manager) is a key member of our APAC Professional Services Project Management Office (PMO) delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts and/or extensions. You are comfortable interfacing with all levels of stakeholders both internally and externally.
As a Services Delivery Manager/Technical Project Manager you will:
- Work with our customer base in India/Mumbai onsite.
- Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships helping grow the Cloudera Professional Services business at your customers
- Define, scope and sell our Professional Services portfolio
- Help with preparation of Statements of Work or Change Orders for review by our legal and operations teams
- Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
- Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
- Implement the appropriate level of project governance to an engagement.
- Working directly with Customer to ensure alignment of Cloudera tasks/activities
- Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering
We’re excited about you if you have:
- Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
- Experience in leading, scoping and delivering data related consulting projects
- Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings in the Middle East
- Strong foundational knowledge of working within the IT domain
- Excellent knowledge of software implementation and project/program management methodologies
- Self-starter mentality and collaborative problem solver
- Strong verbal, written and presentation communication skills in English.
- Business competence in English verbal and written communication is mandatory
- Excellent analytical skills
- Project Management related certifications
- This is an 100% Onsite Engagement in Mumbai.
You may also have:
- Experience interacting with Cloudera software
- Industry experience working with large Financial Services, Retail and Public Sector customers
- India project and customer Delivery Management experience
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
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