The Senior Technical Consultant will implement solutions, support network systems, troubleshoot issues, conduct testing, and deliver training for clients.
We are looking for a Senior Technical Consultant to join our Policy & Network Management team. This role is responsible for implementing client solutions, supporting 4G PCRF, 5G PCF, SMSC, USSD, and ensuring high-quality product launches, configuration changes, and technical troubleshooting. The ideal candidate will provide technical expertise, conduct solution acceptance testing, and collaborate with internal and external stakeholders to resolve complex network-related issues.
Key Responsibilities
- Implement client solutions through product launches, configuration changes, and data modifications.
- Provide technical support for CSG’s network-based solutions (4G PCRF, 5G PCF, SMSC, USSD).
- Troubleshoot and resolve technical issues using established procedures and guidelines.
- Conduct solution acceptance testing and handover to ensure smooth client integration.
- Create and maintain customer documentation for configurations, troubleshooting, and best practices.
- Deliver customer training on system functionality and troubleshooting procedures.
- Act as the escalation point for critical technical issues, ensuring timely resolution.
- Identify project risks and develop mitigation strategies.
- Collaborate with internal teams to enhance technical processes and system improvements.
- Generate internal and customer reports/metrics to track performance and identify trends.
Is This Opportunity Right for You?
We are looking for candidates who have:
- Bachelor’s degree in Computer Science, Electronics & Telecommunications, or related field (or equivalent experience).
- Strong understanding of network-based solutions (4G PCRF, 5G PCF, SMSC, USSD).
- Experience in Linux installation and administration.
- Knowledge of IP LAN/WAN design and administration.
- Hands-on experience with database administration (MySQL, Oracle) and relational databases.
- Proficiency in scripting languages such as Perl, Bash, JavaScript, Ansible.
- Exposure to virtualized/cloud-based architectures (VMware, AWS, Azure).
- Familiarity with Web Service configuration/administration (Apache Tomcat).
- Understanding of SS7, Sigtran, MAP, SMPP, Diameter protocols.
- Experience with Elasticsearch, X-Pack, Kibana is highly desirable.
- Basic knowledge of Java and/or C++ coding methodologies is beneficial.
- Experience in CRM, Billing, and Order Management projects is a plus.
Location(s):
India Remote
Top Skills
4G Pcrf
5G Pcf
Ansible
Apache Tomcat
AWS
Azure
Bash
C++
Diameter
Elasticsearch
Ip Lan/Wan
Java
JavaScript
Kibana
Linux
Map
MySQL
Oracle
Perl
Sigtran
Smpp
Smsc
Ss7
Ussd
VMware
X-Pack
CSG Mumbai, Maharashtra, IND Office
Road No: 16Z, Wagle Ind Estate, Thane (West), Ashar It Park - A/3, Unit No: 1, First Floor,, Mumbai, Maharashtra , India, 400604
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Software
As a Solution Engineer, you will engineer customer-centric technical solutions using the Vendavo framework, configuring pricing frameworks and integrating systems with client requirements.
Top Skills:
Azure DevopsCsvETLGitGitJavaScriptMongoDBMySQLNode.jsOopPythonRest ApisSftpSoapSQLSshT-SqlTypescript
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Develop and implement machine learning algorithms, train models, and collaborate with teams to enhance AI/ML functionality for customer support and sales.
Top Skills:
AWSDatabricksJavaPythonSparkSQL
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
As a Software Engineer, you'll design and develop cloud-based data integration solutions, optimizing the application's performance and collaborating with teams to innovate new features while mentoring less experienced engineers.
Top Skills:
AngularApi GatewayAWSAzureData IntegrationErp IntegrationEvent BusGCPIdentity ManagementJob SchedulerKubernetesMesosOdata ServicesRestRuby On RailsSearchSoapSQLWorkflow Orchestration
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
