Senior Technical Adoption Manager

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Job Description:

Why will you enjoy this new opportunity?

Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will have the pleasure of using both your technical and your communication and collaboration skills to help our customers achieve their full potential through the adoption of VMware By Broadcom's technology.

Upon joining our Technical Adoption Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.

In the TAM role, no day is the same and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your own schedule and priorities to help our customers achieve their goals and at the same time, maintain a great work/life balance. As a TAM, you will have the opportunity to specialize in a given VMware By Broadcom solution area by developing & maintaining deep technical knowledge & skills for related VMware By Broadcom products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware By Broadcom’s solutions on business results.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

During the first year, you will onboard into the TAM role and work with your assigned customers.

The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you

· You will continue developing & maintaining deep technical knowledge & skills for a given VMware By Broadcom technology area.

· Three months after engaging with your customers, you will articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. 

· You will establish a long-term relationship with your customers

· You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware By Broadcom technologies

· You will educate your customers on emerging technologies and align their technical roadmaps with VMware By Broadcom’s

· Between six to eleven months from your joining date, you will be able to present your achievements using the internal tools and deliverables that we will provide to you.

· You will provide project leadership, coordination, and architectural guidance for the customer’s major VMware By Broadcom initiatives.

· You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware By Broadcom product management teams based on customer use-cases and requirements.

· If not already certified, you will aim to achieve your VCP (VMware By Broadcom Certified Professional) to help you achieve your goals and objectives.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As part of the Professional ServicesTAM team, you will be working for a long-term period with a number of assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware By Broadcom technology. By helping our customers, we will also help drive the adoption and consumption of the VMware By Broadcom technologies the customer has purchased.

The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware By Broadcom account team and specialists as you perform the following:

· Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:

· Deliver technology roadmaps & assessments that provide next step and outcome-focused plans

· Provide Solution Guidance & best practices review to identify performance optimization opportunities

· Optimize Operations to confirm activities are aligned with stated technology goals & priorities

· Provide Industry insights and benchmarking to realize cost savings and reduce operational risk

· You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed, and driving them to completion.

· You will help VMware By Broadcom to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.

· You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.

· Leverage experience in deploying, configuring and managing networking solutions and security solutions including switching-routing

· You will gain domain-level understanding of Cloud platforms (vRealize Suite)

· At least 10+ years experience in customer-facing positions as a professional services consultant, preferably with a management consulting or large System Integrator organization 

· Strong business acumen and problem-solving skills with the ability to influence internal and external stakeholders at all levels.

· Must have strong knowledge, understanding & certification on one or more of VCF solution stack - vSphere, vSAN, NSX, vRealize Suite, TKGs(TANZU Kubernetes Grid),..

· B.E, B.Tech or MBA degree preferred.

What is the leadership like for this role? What is the structure and culture of the team like?

The India TAM team is focused on outcomes, not just activity, helping our customers to consume their VMware By Broadcom solutions and to gain value from their partnership with VMware By Broadcom. We are critical to the success of VMware By Broadcom and celebrate our role in the future of the company. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer so when our customers achieve their outcomes, we are successful too. We are an open team who share best practice, and everyone wants their colleagues to succeed and to develop a meaningful career and network within VMware By Broadcom and the industry. We support each other and want to give back to each other and our communities so welcome innovation and creativity at all levels to be a meaningful contributor in our countries and societies.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.