Senior System Engineer

Job Summary

Document Management System (DMS) Support engineer role is positioned to offer IT technical support services on IT systems enabling Document Capture and document delivery services at Iron Mountain across Global site. DMS support Engineer engages with Scan operations staff across sites to, diagnose, detect and fix DMS Systems technical issues restoring IT systems to Steady state operations. 
 

Key Areas of Responsibility

• Be responsible for monitoring and troubleshoot of E2E and Webstatus .net applications based on SQL server  

• Work on incidents, requests and problem tickets 

• Manage production deployments 

• Manage major incidents 

• Monitor Jobs and remediate any failures 

• Communicate and coordinate issue status effectively with users 

Skills Required

Competencies

• Technical Skills and Proficiency

  • 5 years of relevant  experience in Kofax and KTM

  • 5 to 7 years of Software experience, with a minimum of 4 years in .Net and SQL

  • Backend: Strong MS SQL 20012/ 2016

  • IDE & Tools: VS 2017/ 2019, GIT/GITLab

  • Good to Have (Optional) 
    Programming: VB.Net, Ext JS. XAML
     

  • Responsible for developing scalable and high-performing components.

  • Should be a good team player

  • Ability to work independently and proactively in a fast-paced, dynamic environment 

  • Provide technical leadership to teammates through coaching and mentorship

  • Timely software delivery as per set standards

  • Performing unit and integration testing

  • Communicating changes to documentation and QA teams

  • Experience in Agile development methodology and Scrum

  • Identify and encourage areas for growth and improvement within the team.

  • Collaborate with other software developers, business analysts and software architects to plan, 

• Professional attributes

  • Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers

  • Excellent problem solving, detail oriented and organizational skills

  • Effective communicator

  • Integrity

  • Successful adaptation to and managing change

  • Attention to detail (both oral and written)

  • Demonstrates professionalism

  • Effective time & prioritization management

  • Strong organizational, interpersonal and analytical skills.

  • Ability to multi task and be able progress work on multiple tracks in the same day. 

  • Proficient with verbal (oral) and written communication

  • Strong ability to plan, prioritize work and perform timely follow ups. 

• Skill set, experience, and behaviors

  • Ability to demonstrate creative thinking

  • Ability to develop relationships

  • Ability to manage/work well with the team and efficiently distribute expertise Industry and/or company knowledge

  • Must exhibit a positive approach and the ability to work efficiently as an individual contributor and a process/tech lead

  • Solid process background (domain and process knowledge)

  • Strong willingness to learn new processes, dive into challenges and provide direction

  • Understand the domain and technical components of the job

  • Ability to participate in the ideation process and produces the documentation and trains the team on the re-engineered process to meet internal commitments on a continued basis.

Qualification Required

• Engineering graduate  

• Experience in working with distributed imaging systems.  

• Candidate should possess strong analytical skills.

• Certifications in Document Imaging products or business would be advantage

Disclaimer

This job description is not an all-inclusive statement of every duty and responsibility and is not necessarily limited to the above written statements.  They may be subject to review.  All positions within Iron Mountain may include other duties as assigned. 

Iron Mountain is an ‘Equal Opportunity Employer’ and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual orientation or any physical disability.