EchoStar

Senior Support Engineer-Dynatrace

Posted 20 Days Ago

Hyderabad, Telangana

Mid level

Hyderabad, Telangana

Mid level

The Senior Support Engineer will manage incidents from start to resolution, identify production issues, monitor system health, and implement automation measures. Responsibilities include handling change requests, achieving SLAs, and collaborating with development teams for root cause analysis.

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Company Summary
DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar Corporation. Since 1980, the organisation has been at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.
Our Product Portfolio: Boost Mobile (consumer wireless), Boost Mobile Network (5G connectivity), DISH TV (Direct Broadcast Satellite), Sling TV (OTT), OnTech (Smart Home Services), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).
Our facilities in India is one of EchoStar's largest development centers outside the US. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities

Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
through on actions
Proactive identification of production issues and resolution
Own the production environment, monitoring availability and ensure a holistic system health
Identify and implement corrective actions to resolve issues in a timely manner
Complete assigned tasks for change requests and incident tickets
Resolve issues within SLA
Achieve 90% automation and reduce manual intervention

Skills, Experience and Requirements

Engineering degree with 3+ years of experience in Application Support
Dynatrace - experience in analysing issue, configuring alerts, creating dashboards (minimum of 2 to 3 years)
SQL Queries - experience in writing complex queries and working with data models (minimum of 2 to 3 years)
Scripting/Programming - Python programming preferred, Shell scripting
AWS - Preferred AWS Solution Architect Associate - should have knowledge around EKS, load balancers, EC2, Route 53, Multi region, Cloudwatch querying a must
APIs - Good understanding of REST APIs and working experience with Postman/Ready API
Good analytical and problem solving skills
Good functional knowledge around Retail and Telecom
Ready to work in shifts - 24x7
Excellent communication, presentation and documentation skills

Benefits

Employee Stock Purchase
Term Insurance
Accident Insurance
Health Insurance
Training Reimbursement
Gratuity
Mobile and Internet Reimbursement
Team Outings

Top Skills

Python

Shell Scripting

SQL

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