The role involves gathering requirements, guiding business analysts, analyzing testing results, facilitating training, and ensuring customer satisfaction, specifically within the airline industry.
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.
What will you do?
- Understand and gather the requirements, Create Gap sheet and obtain sign off from customer
- Question to refine requirements
- Translate business process flow into FRS (Functional Requirement Specifications) for Current Product Engineering Group.
- Understanding of Inter-related process impact
- Provide Solutions by mapping various business processes of client with the Product
- Business Risk Identification and Mitigation - giving feed to Project Managers
- Analysis of Testing results and signoff
- Facilitate End User Training and signoff
- CSAT (Customer Satisfaction)
- Guide and mentor the Business Analysts
- Provide support and review for product documentation and training manuals
What do you need to know?
- Preferably from an Airline Background related Travel and Tourism (IATA Certified) or exposure to Passenger Revenue Accounting, Credit card Billing, Revenue Assurance, or Refund Management
- Bachelor's degree in business, marketing, computer science, or a related field (or equivalent work experience).
- Proven experience of minimum 7-8 years in a Business Consultant/Subject matter expert or Business Analyst or similar role, preferably in the product industry.
- Technical Skills - Proficiency in data analysis tools such as PL/SQL, or Java
- Strong understanding of SAFe and Agile product management principles and practices.
- Excellent verbal and written communication skills, with the ability to effectively present complex concepts to both technical and non-technical audiences.
- Excellent in MS office tools like, Word, Excel, Presentation, Visio
- Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams.
- Analytical mindset with the ability to gather and interpret data and market research.
- Self-motivated and results-oriented, with a proactive and hands-on approach to problem-solving.
- Familiarity with security and access management products or related technologies is a plus.
- Ability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
- Good self-management skills, including ability to escalate issues in a timely manner and work to deadlines.
- Key Competencies:
- Attention to detail and accuracy in analysis.
- Strong interpersonal skills to foster client and team relationships
- Strategic thinking and ability to link analysis to actionable outcomes.
- Adaptability and willingness to learn in a dynamic environment.
- Initiative and drive to deliver high-quality work under deadlines.
What do we offer?
- Flexible working hours
- Training Courses and Workshops
- Healthy lifestyle
- Work-life balance
- Excellent, dynamic and multicultural environment
What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Top Skills
Agile
Java
MS Office
Pl/Sql
Safe
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