The Senior Sales Engineer is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. In this role, you must be both sales-focused and technically savvy. To be successful, you will sell to enterprise executives, convincing C-level and director-level executives of the technical merits of our software solution.
We are operating at a true technological inflection point where AI is changing the landscape of Customer Experience. This position offers the unique opportunity to take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtually. You will work in conjunction with Sales, Marketing, Product Managers, and other members of the cross-functional team to provide the technical bridge between our Sales team and their prospects.
What You'll Be Doing
Take complete ownership of the prime technical relationship with enterprise prospects to drive customer happiness.
Proactively manage and deliver high-impact technical information to customers both onsite and virtually.
Partner cross-functionally with Sales, Marketing, Product Managers, and other team members to act as the core technical bridge for prospects.
Map complex RFI/RFP requirements to elegant software solutions.
Scope, manage, and execute highly technical customer pilots and hands-on Proof of Concepts (PoCs).
Incorporate an advanced understanding of how AI is impacting the customer service business into your solution delivery.
Outstandingly scope solutions using our existing platform capabilities while influencing new product development upstream.
Who We're Looking For
We want an individual with obvious passion, people skills, and an exceptional ability to work independently on multiple projects. If you bring high energy, an appetite for experimentation, and a deep interest in how LLMs and ChatGPT are altering the customer service business, you will thrive in our team.
What You Bring to the Role (Basic Qualifications)- 5+ years of Presales experience or equivalent cross-functional customer-facing technical experience.
Strong understanding of how AI is impacting the customer service business, alongside knowledge of AI Technologies such as LLMs and ChatGPT.
Knowledgeable of web and scripting technologies, including HTML, CSS, JavaScript, JSON, and SaaS applications.
Proven experience mapping RFI/RFP requirements to enterprise software solutions.
Demonstrated experience scoping, managing, and executing customer pilots and hands-on Proof of Concepts (PoCs).
Excellent interpersonal, communication, persuasion, presentation, and writing skills.
Bachelor’s degree or equivalent experience is required.
Must be willing to travel to meet with prospects and customers.
Foundational exposure to or a baseline interest in web technologies (such as HTML, CSS, JavaScript, or REST APIs).
Background in customer service environments, Call Center operations, or CCaaS platforms.
Career background in software implementation consulting or enterprise product integration.
Foundational knowledge of Customer Service Software, ITSM frameworks, Data Warehousing, or Business Intelligence tools.
Graduate degree is a plus.
#LI-MJ1
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
