Senior Solution Engineer - SMB

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We're excited to offer an outstanding opportunity for a dynamic Presales professional to join our SMB segment in Bangalore, India! This role provides a fantastic chance to collaborate with a rapidly growing segment, showcasing the powerful capabilities of Salesforce’s applications and platforms. We're looking for someone who not only has expertise in Presales but is also passionate about driving meaningful change and committed to continuous learning and personal development.
The ideal candidate will have a proven history of working with organizations to achieve real business results through innovative tech solutions. They should be skilled at engaging with both business and technology leaders at senior levels, clearly communicating how Salesforce can transform their operations.
We’re not just seeking someone to present features—this is about finding a person who can passionately convey the deep business value that comes from using Salesforce as a strategic ally in the digital transformation journey. If you're an innovative thinker with enthusiasm for your work, a commitment to growth, and a drive for personal and professional success, we’d love to hear from you!
Typical Day of a Solution Engineer:
- Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.
- Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls.
- Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation.
- Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.
- Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.
- Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.
- Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.
If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered transformation.
Specific Responsibilities:
- Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.
- Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
- Be an innovator who can build new solutions using out-of-the-box thinking.
- Engage with business users to build solution presentations, demonstrations and prototypes.
- Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
- The ability to authoritatively present and articulate the business value to managers and executives of all levels.
- Deliver functional and technical responses to RFPs/RFIs.
- Work as an excellent teammate by chipping in, learning and sharing new knowledge.
- Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
- Lead multiple customer engagements concurrently.
- Be self-motivated, flexible, and take initiative.
Required Skills:
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- A minimum of 4+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.-
- Strong focus and experience in pre-sales or implementation is required.
- Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
- Business Analysis/ Business case/return on investment construction.
- Experience in sophisticated solution selling to Enterprise customers
- A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
- Outstanding presentation and demonstration skills.

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