Senior Software Engineer

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things

Job Title:  Senior Software Engineer

Location: Bangalore-Manyata Tech Park (Hybrid)

Business & Team

COO D&E is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service

Impact & contribution

Lead the Case Management Capability in providing flexibility to meet the needs of Case Management projects, offering services from the bottom (infrastructure/ software) to the top (business casing/ POC/ solutioning) or individual expertise (design/ built/ test/ run).

Roles & Responsibilities:

• Provide business analysis services and specialist support for the Crew

• Gather and document information, conducts analyses of business needs through elicitation and management of business, functional and non-functional requirements

• Analyse and document business/functional processes and requirements using standard analysis methodologies and tools

• Convert business needs into functional designs using knowledge of system capabilities, rules, and architecture

• Liaise and maintain relationships with stakeholders to understand the structure, policies, and operations of the organisation, and to recommend solutions that enable the organisation to achieve its goal

• Complete and oversee project work stream deliverables including quality control/sign off for area of accountability

• Provide ongoing assistance to support teams for functionality released into production

• Work closely with stakeholders and change management to identify impacts to business processes as a result of system or application changes

• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary

• Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies, and make recommendations for continuous improvement

Essential Skills:

•  7-10 yrs of total experience

• Demonstrated experience working as a Business Engineer in case management solutions/workflow automation projects

• Design case types, create applications and support the low code implementation and configurations.

• Should have been part of end-to-end implementation of workflow automation/customer service applications as Business Engineer

• Good knowledge of Pega OOTB features such as Flows, Flow Actions, Activities, User Interface, Agents, SLA, Correspondence, Single Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), REST Connectors and SOAP Services etc.

• Good understanding of journey centric methodologies for requirements gathering/elaboration

• Good understanding of integrations, cloud hosting as well as design and building of reusable components

• Strong experience in documenting epics, features and user stories and building case type backlogs

• Strong experience in conducting elaboration sessions and good understanding of DCOs (preferable)

• Understanding the importance of controls and high-risk management in day-to-day activities with ability to proactively identify and understand, openly discuss and act on current and future risks

• Ability to capture business requirements in a clear and concise manner and convert those requirements into system speak (Pega preferable)

• Strong written and verbal communication skills-ability to communicate ideas and vision effectively and with impact to business and technical teams

• Excellent stakeholder management skills as well as ability to work well in a team

• Knowledge of BABOK principles is an advantage (nice to have)

• Experience using Jira and Confluence as well as data analysis, modelling and workflow design

• Experience working in an Agile project environment

• Certified Pega Business Architect (preferably version 7 or later)

• Pega Technical Background (certified as CSA)

Education Qualifications

• Bachelor’s degree/master’s degree in engineering in Computer Science/Information Technology

Advertising End Date: 03/04/2025