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Photon

Senior Software Engineer - Production Support - India

Posted 4 Days Ago
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In-Office or Remote
Hiring Remotely in India
Senior level
In-Office or Remote
Hiring Remotely in India
Senior level
Provide L1/L2 production support and manage ticketing, monitoring, releases, deployments and DB/ETL issues. Develop automation, perform application upgrades, onboard new applications, and maintain operational runbooks and SOPs.
The summary above was generated by AI

Should have around 3-5 yrs of Experience.
Experience in L1 and L2 production support and ticketing process.
·       Must have Strong understanding of Linux.
·       Good to have knowledge of Windows and PowerShell.
·       Good to have knowledge on Linux shell scripting.
·       Good to have knowledge on Windows, PowerShell and Docker Containerization(Deploy docker images and manage services)
·       Should have knowledge on Release management
·       Should have capability to do product development,  automation and application upgrades.
·       Good to have knowledge on transition skills, SOP preparation and new application onboarding.
·       Should have good Communication skills
·       Should have strong analytical and problem-solving skills.
·       Must take ownership and accountability of a product delivery.
·       Strong Knowledge on ITIL concepts
•    Experience in  production support and ticketing process
•    DB experience - SQL server/Oracle DB(SQL query writing experience-DDL/DML..etc)
•    ETL production support experience-Informatica or SSIS tools
•    Should have knowledge on any monitoring tools(Nagios/eon..etc)
•    must  know any one of scripting language(shell/PowerShell/python)
•    Good to have Azure/Azure data engineering/jboss/WebSphere knowledge
•    Good to have knowledge on any deployment tools (VSTS)
•    Good to have knowledge on SSL certificate management

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