About the Role:
Wolters Kluwer is seeking an experienced Scrum Master to provide hands-on coaching to teams and support
broader organizational improvement efforts. Reporting to the Health AppOps Director, this role supports
Scrum teams and fosters a culture of continuous improvement, high trust, and delivery excellence.
The Scrum Master acts as a servant leader, flow enabler, and coach, methodically addressing team-level
and systemic constraints. In addition to traditional Scrum practices, this role leverages modern AI-enabled
techniques to enhance backlog quality, reporting, risk identification, and continuous improvement—while
ensuring responsible and compliant use of AI.
Education:
· Preferred: Bachelor's degree in Computer Science, Management Information Systems, or a related
field
· Certified Scrum Master (CSM) or equivalent certification / experience;
Experience:
· Total 6 to 8 years of experience with minimum of 3 years of experience as a Scrum Master.
· Proven experience supporting multiple Scrum teams simultaneously.
· Strong understanding of Agile frameworks (Scrum, Kanban) and the software development lifecycle
(SDLC).
· Experience using Agile tools such as Jira, Confluence, Azure DevOps, or similar.
· Ability to adapt to changing priorities and operate effectively in ambiguous environments.
· Experience scaling Agile practices in multi-team environments (e.g., SAFe, LeSS).
· Background in software development, IT operations, or technology project management.
· Working knowledge of DevOps concepts and continuous delivery pipelines.
· Experience or demonstrated aptitude in leveraging AI tools to support delivery, reporting, or analysis
(preferred but not required).
Soft Skills Required:
· Excellent analytical and problem-solving abilities
· Excellent communication and presentation skills
Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
