Senior Project Manager - Delivery Excellence

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
SENIOR PROJECT MANAGER
This position will be a part of a large client delivery team and is an integral part of the firm's strategy to build scalability and improve efficiency of PMO processes. Project Coordinator will closely work the senior leadership team and lead the execution of processes across various functions viz. Finance, SLA compliance, Training, Billing etc.
What You'll Do:
Strategic activities:

• Manage PMO team to enable smooth delivery of the client engagements
• Define operational models for PMO with standard operating procedures, governance criteria, roles and responsibilities
• Provide thought leadership and innovation, advising the team on implementation
• Participate in business and strategy development.

PMO activities:

• Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.)
• Manage Software Development Lifecycle (SDLC) and coordinate with the team to manage project plan, RAID log, RTM, etc.
• Coordinate with team members to track the adherence on project processes and ensure 100% compliance on all the program SLAs
• Facilitate regular updating of project performance summaries (e.g., financials, utilization, SLA metrics)
• Oversee Program Risk Management process to ensure timely and accurate reporting of risks
• Maintain SOP documents repository and ensure timely updates and version control
• Prepare & Maintain Weekly Adhoc Task Tracking Reports
• Facilitate continuous improvement leveraging various internal or external assets in consensus with key stakeholders
• Manage onboarding/off boarding, training and team compliance
• Manage asset (client laptops/phones) record-keeping
• Manage PMO assets and be a single point of contact for the team on any queries on relevant topics
• Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager.

Team Coordination activities:

• Coordinate regular cross-office team meetings between offshore and onshore team
• Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses
• Coordinate knowledge sharing sessions.

Client Coordination:

• Follow-up with client's PMO team on any issues with the PMO tools/processes that are shared across ZS and client (e.g., ticket management system, etc.)
• Work directly with client's PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders.
• Collaborate with the client's admin/support group to set up meetings & seminars.

What you'll Bring:

• Graduate with 7-10 years plus of experience in Project Management, or a Post Graduate in MBA with 5 years plus of experience in Project Management
• Organized and self- motivated
• Good knowledge of Project Management Processes and tools
• Proficient on MPP, MS Excel with working knowledge of PowerPoint and Word
• Good verbal and written communication, pleasing personality
• Customer focused
• Good interpersonal skills
• Extremely high on initiative, proactive
• Prior experience of running PMO for more than 50 people preferred
• Project Management Certification like CAPM/PMP/Prince2 is preferred
• Good understanding of Lean Six Sigma principles (Green Belt certification preferred).
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com