Ensure stability and resilience of structured finance platforms (front/middle/back office). Own incidents, service requests, and SLAs. Provide L1/L2 support across Windows/Unix/Linux, SQL, middleware, APIs, and Java systems. Perform RCA, drive permanent fixes with development teams, improve automation and monitoring, and collaborate with business teams. Understand end-to-end deal lifecycle including Risk, Accounting, Payments, and settlement flows.
Looking for candidates with 4–8 years of experience in production support within the banking domain, with exposure to Structured Finance / Lending platforms (e.g., LoanIQ or similar).
Expectations from the role,
· Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
· Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence and business impact
· Its L1/L2 support across the application stack (Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems
· Perform deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams
· Apply strong troubleshooting and analytical skills to resolve complex production issues quickly and effectively
· Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort and enhance platform reliability
· Work closely with business and cross-functional teams with clear ownership and proactive communication
· Demonstrate strong understanding of end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The Full Stack Engineer will manage technical roadmaps, develop software solutions, and lead projects for sourcing processes, ensuring quality and efficiency.
Top Skills:
.NetCoupaCSSHTMLJavaJavaScriptPegaPHPPythonRubySAP
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Technical leader driving architecture and delivery of large-scale full-stack, customer-facing products. Designs scalable distributed systems, modern UIs, and AI-powered experiences (LLMs, copilots). Mentors engineers, conducts architecture reviews, owns production reliability, and partners with product, UX, and data teams to deliver enterprise-scale solutions.
Top Skills:
Ai AgentsAnalyticsAPIsCloud-Native ArchitecturesDevOpsGenerative AiJavaScriptLlmsMicroservicesPrompt EngineeringRagReactServicenow PlatformTelemetryTypescriptVector DatabasesWeb Components
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Generate qualified meetings through outbound prospecting (phone, email, social), qualify interest per guidelines, document interactions in ServiceNow, support follow-up for marketing events, and meet KPIs while participating in development simulations and GBA training.
Top Skills:
Ai-Native ToolsCloud ComputingSaaSServicenow
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
