The Senior Product Specialist role involves achieving product line objectives, identifying sales opportunities, engaging customers, providing technical solutions, and ensuring excellent customer support and satisfaction. This position also requires collaboration with various teams and conducting product demonstrations.
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleSenior Product Specialist
Location(s)Mumbai
- Responsible for achieving product line AOP for the assigned geography
- Identify opportunities within the geographical territory for the assigned product mix and progress through the sales process to closure in order to meet or exceed revenue and margin targets
- Generate demand for the assigned product portfolio and the greater Perkin value proposition, by proactively engaging the customer base and by providing superior customer experience
- Educate, connect and develop the customer base by ensuring all mutually beneficial business opportunities are explored in a timely and professional way
- Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams
- Establishes the pre-sales support strategy basis for current and prospective clients.
- Have a strong understanding of the customer's requirements and application needs on a technical level, to ensure the most suitable solution is proposed
- Works with Business Units, vendors, partners, and sales to ensure that optimum systems solutions are provided to new and existing customers.
- Develops processes and systems to provide quick yet thorough response to customer Requests For Proposal.
- Provides pre-sales support and systems configuration recommendations.
- Develops and applies methods, theories and research techniques to provide solutions to technical problems.
- Commission and train on product where relevant to maximize customer satisfaction and promoter score
- Resolve customer technical issues post-sale promptly and courteously
- Conduct product demonstrations, seminars and participate in customer engagement activities as required to support the growth strategy
- Close liaison with the Account Management team to work hand-in-hand on more specialized or larger opportunities requiring support from suppliers and/or our own manufacturing facilities
- Attend training events as required to ensure skills are maintained up-to-date and relevant for maximum benefit to the customer
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