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When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleSenior Product SpecialistLocation(s)Mumbai
- Responsible for achieving product line AOP for the assigned geography
- Identify opportunities within the geographical territory for the assigned product mix and progress through the sales process to closure in order to meet or exceed revenue and margin targets
- Generate demand for the assigned product portfolio and the greater Perkin value proposition, by proactively engaging the customer base and by providing superior customer experience
- Educate, connect and develop the customer base by ensuring all mutually beneficial business opportunities are explored in a timely and professional way
- Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams
- Establishes the pre-sales support strategy basis for current and prospective clients.
- Have a strong understanding of the customer's requirements and application needs on a technical level, to ensure the most suitable solution is proposed
- Works with Business Units, vendors, partners, and sales to ensure that optimum systems solutions are provided to new and existing customers.
- Develops processes and systems to provide quick yet thorough response to customer Requests For Proposal.
- Provides pre-sales support and systems configuration recommendations.
- Develops and applies methods, theories and research techniques to provide solutions to technical problems.
- Commission and train on product where relevant to maximize customer satisfaction and promoter score
- Resolve customer technical issues post-sale promptly and courteously
- Conduct product demonstrations, seminars and participate in customer engagement activities as required to support the growth strategy
- Close liaison with the Account Management team to work hand-in-hand on more specialized or larger opportunities requiring support from suppliers and/or our own manufacturing facilities
- Attend training events as required to ensure skills are maintained up-to-date and relevant for maximum benefit to the customer
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