.png)
.png){kind=logo}
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
About the Team & Role
Expedia Group’s Payments team is hiring a Senior Product Manager to own the traveler payment experience, covering how travelers discover, select, and use payment methods at checkout. You’ll set strategy, prioritization, and experimentation for payment selection, flexibility, authorization performance, and recovery across web, mobile web, and native apps. The role blends deep payments expertise with AI product judgment to make payments simple, transparent, and trusted at global scale. You’ll partner closely with Engineering, Design, Data Science, Finance, Risk, Legal, Operations, and brand teams.
What You’ll Do
- Define and execute the product vision and roadmap for payment selection, payment method presentation, payment flexibility, and checkout interactions.
- Own the payment marketplace experience: decide which methods (cards, wallets, BNPL, local payment methods, installments) to surface, where, and for whom, by traveler, market, device, and trip context.
- Improve checkout conversion by removing friction across payment entry, authentication, authorization, error handling, retries, and recovery.
- Build a rigorous experimentation program, from hypothesis and A/B testing through measurement and scaled rollout of winners.
- Define and deliver AI capabilities such as personalized payment recommendations, intelligent routing, failure prediction, next-best-action recovery, and anomaly detection, partnering with Data Science and Engineering on model evaluation, explainability, privacy, bias, and safe rollout.
- Partner with Payments platform teams to ensure reliable, scalable, reusable capabilities across pay-in, authentication, orchestration, and payment status.
- Use quantitative and qualitative insights (conversion, payment and authentication success, support contacts, customer feedback) to prioritize opportunities and measure impact.
- Balance traveler experience against cost, authorization performance, fraud and risk, regulatory needs, and operational efficiency, while aligning multiple EG brands and communicating strategy, risks, and decisions to senior leaders.
Minimum Qualifications
- 8 + years of product management experience, with a strong track record building, scaling, or transforming payment products.
- Expert knowledge of the payments ecosystem: payment methods, PSPs, authorization and declines, 3DS, tokenization, wallets, routing, refunds, and failure recovery.
- Proven success designing and optimizing high-converting checkout and payment-selection experiences across web, mobile web, and native apps, using experimentation, analytics, and customer research.
- Experience applying AI/ML to customer-facing products (personalization, decisioning, fraud prevention, optimization), with practical understanding of model evaluation, explainability, privacy, bias, and responsible rollout.
- Excellent communication and ability to lead through influence in a matrixed organization, with strong analytical skills, product judgment on trade-offs, and a bias toward measurable outcomes.
Preferred Qualifications
- Experience in travel, ecommerce, marketplaces, fintech, or other high-scale transactional businesses.
- Experience with payment orchestration, merchant-of-record models, payment performance optimization, or payment method expansion.
- Experience taking AI-powered products from problem definition and model evaluation through launch, monitoring, and measurable business impact.
- Familiarity with payment economics (processing costs, FX, rebates, routing, vendor performance) and global delivery across local payment methods, currencies, and regulations.
- Experience building products across multiple brands, regions, or business models, and improving post-booking payment experiences (payment updates, scheduled payments, failure recovery, payment status).
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.