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Develop and execute strategies to drive adoption of Jira Service Management in India, working with cross-functional teams to ensure customer satisfaction and retention.
Top Skills:
ItilItsmJira Service Management
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead adoption and GTM for Atlassian Service Collection in India. Develop territory strategy, manage funnel and partners, collaborate cross-functionally, represent the product at events, and drive customer acquisition and retention.
Top Skills:
Customer Service ManagementItilItsmService Collection
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As a Senior Product Manager, you will take end-to-end ownership for designing and delivering out-of-the-box (OOTB) vertical solutions for Atlassian's Service Collections ESM products. These pre-configured, industry-specific packages provide customers with ready-to-use workflows, dashboards, automation, and data models tailored to common service management practices such as IT Asset Management, Configuration Management, and HR Service Management.
In this role, you will:
Your work will help transform Service Collection OOTB offerings from flexible, general-purpose tools into best-practice, opinionated solutions that enable customers to quickly realise value and scale their service management practices.
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As a Senior Product Manager, you will take end-to-end ownership for designing and delivering out-of-the-box (OOTB) vertical solutions for Atlassian's Service Collections ESM products. These pre-configured, industry-specific packages provide customers with ready-to-use workflows, dashboards, automation, and data models tailored to common service management practices such as IT Asset Management, Configuration Management, and HR Service Management.
In this role, you will:
- Define and prioritise OOTB solutions that address key customer pain points, using data and customer insights to inform decisions and measure impact.
- Collaborate closely with engineering, design, marketing, and go-to-market teams to deliver high-quality solutions on time, ensuring alignment across stakeholders.
- Leverage standardised data structures and templated components to deliver seamless, end-to-end experiences for specific verticals (e.g., ITSM, ITAM, HRSM).
- Integrate Atlassian platform capabilities-including automation, analytics, and AI agents-into these solutions to drive efficiency and effectiveness for enterprise customers.
- Gather, analyse, and act on customer feedback and product usage data to iterate and continuously improve solutions, ensuring they meet evolving customer and business needs.
- Communicate product vision, progress, and outcomes clearly to stakeholders at all levels, fostering alignment and transparency.
- Champion best practices and foster a culture of learning, experimentation, and continuous improvement within the team.
Your work will help transform Service Collection OOTB offerings from flexible, general-purpose tools into best-practice, opinionated solutions that enable customers to quickly realise value and scale their service management practices.
- 5 to 8 years of experience in a product management role with experience ideating and implementing software roadmaps
- Background in Software Development, User Experience Design, IT Operations, IT Asset Management, DevOps
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