At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.
As a rapidly growing software company, we are looking for a proactive and self driven Senior Product Manager with an Innovative mindset to lead our CRM and 3rd party integrations.
Role Overview:
Reporting to the Senior Manager, Product Management, you will be a critical member of the product management team, who researches the market demand for CRM integrations in the Communications industry, defines integrations strategy for CCaaS and UCaaS solutions and creates a roadmap for execution. You will collaborate with multiple cross functional leads and stake holders to drive towards the strategy and roadmap creation
Key Responsibilities:
- Define and drive new ideation, market analysis, product strategy, 5Q roadmap, PR/FAQ
- Work with stakeholders across various functions like Product, Engineering, Architects, Design, Marketing and Sales spread across geographies
- Drive product core team and stakeholder monthly sessions
- Customer presentations and partnering with pre-sales for Quarterly Business Reviews
- Deliver product and feature requirement documents
- Contribute to Quarterly PI planning
- Contribute to technical/product architecture discussions with stakeholders
- Manage conflicting cross functional priorities
Product Roadmap & Execution:
- Build, evangelize, and gain approval of business cases for future technology partnerships - including commercial terms as well as requirements for integration into Vonage CCaaS products.
- Work closely with engineering and product teams to drive the prioritization and delivery of capabilities required for integration with partner solutions.
- Ensure product requirements and technical specifications are well-defined and align with both partner and customer expectations.
Cross-Functional Collaboration:
- Work closely with sales, marketing, and customer success teams to ensure partner provided solutions are effectively marketed and supported.
- Collaborate with the product marketing team to create go-to-market strategies for new integrations and features.
- Work closely with our product enablement team to ensure sales and support understands the offerings and can effectively sell and support integrated solutions.
Customer-Centric Focus:
- Gather and analyze customer feedback to ensure that partner solutions and integrations meet the needs of customers.
- Advocate for the customer within the product and partner management teams, ensuring customer pain points are addressed in new features and updates.
Qualifications:
- Experience:
- Minimum 5 years of experience in product management within the CCaaS/UCaaS/CX industry
- Experience working with key CRMs and 3rd party vendors
- Experience in Agile /SAFE methodologies
- Minimum 3+ years technical product management experience
- Minimum 3+ years experience working with UX and Architect
- Strong analytical and problem-solving skills with the ability to translate complex technical requirements into clear business solutions.
- Experience managing conflicting situations
- Experience working with cross-functional teams in a fast-paced, agile environment.
- Excellent written and verbal communication skills; experience presenting and building business cases
- Nice to have:
- Experience as a Solution Architect
- Experience as a UX designer
- Experience in products delivering personalization and AI capabilities
- Education:
- Bachelor’s degree in Computer Science, Engineering, Business or a related field. An MBA or relevant product management degree is a plus.
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