Senior Process Manager

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Key responsibilities:

• Write and edit a wide range of high-impact content including website copy, thought leadership reports, white papers, case studies, sales collateral, and PR/editorial pieces

• Collaborate with stakeholders, subject matter experts, and business leaders within the company to develop structured, insight-driven content

• Help shape the structure and storyline of reports, articles, and strategic content pieces

• Collaborate with marketing, business, and PR teams to support campaigns and thought leadership initiatives

• Maintain consistency in tone, messaging, and editorial standards across content formats

• Work efficiently across multiple projects and timelines while maintaining high writing standards

• Review and refine drafts produced by junior writers and employees from other areas of the business to ensure clarity, consistency, and quality

• Mentor junior writers, be a guardian of brand guidelines, and contribute to raising the overall standard of content across the company

Required skills and expertise:

• 10-12 years of professional writing experience in content, editorial, journalism, consulting, or B2B marketing environments

• Exceptional writing and editorial skills, with the ability to either elevate or simplify content into strategic narrative

• Experience producing long-format thought leadership content such as reports, white papers, or analytical articles

• Ability to interview subject matter experts and build insights that are aligned to business and brand goals

• Strong sense of ownership, accountability, and pride in one’s own work

• Experience working with senior stakeholders and incorporating feedback constructively

• Ability to write across multiple formats and tones, from executive thought leadership to marketing content

• Comfortable working in a collaborative, global environment

• Experience in B2B technology, analytics, consulting, digital marketing, or enterprise services is a plus, but not mandatory

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.