Senior Process Manager

Minimum 7-8 years of relevant work experience
•    Proficient in MS-Office applications with good knowledge of Excel, Power point, SQL
•    Strategic thinker with excellent communication & presentation skills
•    Experience in quantitative and qualitative research
•    Strong analytical skills with ability to leverage data to share insights
•    Familiar with putting together data from multiple sources to tell a story
•    Strong knowledge of business visualization tools such as PowerBI
•    Knowledge of eCommerce industry.
Understand customer requirements, detailed technical design, effort & feasibility of implementation

• Ability to independently execute pilot projects from scoping, data analysis & insights generation
• Provide consultative assistance to the team. Design competitive intelligence framework
• Analyzing large volume of data to generate meaningful analyses and insights
• Share insights, recommendations through reports, dashboards, and presentations that will address client business needs, with a focus on e-commerce and digital marketing
• Research and share findings on competitor’s strengths & weaknesses. Make recommendations on improving client product offering, pricing, promotion & marketing strategy
• Understanding of digital shelf analytics. Ability to provide recommendation on digital shelf optimization
• Assist senior managers to evaluate client requirements for new projects, assess implementation options & ensure quality delivery
• Plan regular connect with clients (conference calls, emails) & account managers to discuss process          challenges, issues & action items

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.