Senior Payments Manager

Role purpose

• We are seeking an experienced and detail-oriented Senior Payments Manager to lead and oversee our payment’s operations function.
• This role will be responsible for managing a team of 5 professionals, ensuring accurate and timely processing of payments, maintaining strong internal controls, and driving operational efficiency
• The ideal candidate will bring strong team leadership experience along with hands-on expertise in Oracle ERP systems.
• The role will report into the Assistant Vice President

Key accountabilities

Technical

• Oversee end-to-end payment processes, including vendor payment & reconciliations.
• Assure timely clearance of queries from business owners and customers.
• Ensure accuracy, timeliness, and compliance with internal policies and regulatory requirements.
• Drive process improvements and automation initiatives to enhance operational efficiency.
• Ensure items are being escalated in accordance with agreed procedures.
• Monitor and manage payment-related risks and controls
• Review and approve payment batches and exceptions as per delegated authority
• Prepare and present reports, dashboards, and insights to senior leadership
• Support audits by providing required documentation and ensuring compliance
• Manage stakeholder relationships with banks, vendors, and internal departments

Relationship management

• Develop sound professional working relationships with colleagues, resolutions data analysts, business staff and management
• Develop sound professional working relationships with the business, 3rd parties and Travelex teams across the business to improve the investigation and resolution process

Communication

• Proactive and regular communications with the business and other areas of Finance whose work impacts, or depends upon the Reconciliations team
• Actively communicate and seek feedback from colleagues and customers
• Be supportive and encourage support for “people initiatives” e.g. Your Voice, Travelex Awards etc
• Play a participative part in Team Briefs
• Be proactive in the provision of feedback and the delivery of ideas to develop and improve Travelex Finance services, those within the Payments team.
• Ensure feedback to line manager outlining general activities of role and ‘how we are doing’

General

• Undertakes any necessary training associated with the duties of the post and participates in training and development procedures
• Complies with all Company Health and Safety policies and legislation in the performance of their duties and responsibilities
• Maintains confidentiality and observes data protection guidelines
• Manage expenses in accordance with Company Expense Policy
• Carries out any other reasonable duties commensurate with their capability

Essential

• B.com /PG/MBA with good understand of Accounting, Payments AP/AR & Reconciliations
• Experience of working in fast paced / Global finance department.  Prior experience working in shared service environment with an on/offshore presence is preferred.
• 8–12 years of experience in payments operations or finance roles
• Able to demonstrate proven experience at this level within a similar financial environment
• Ability to communicate clearly with internal and external stakeholders
• Experience of financial services/banking with an understanding of basic bookkeeping
• Ability to deliver to tight deadlines
• Local language skills to interact with relevant 3rd parties/Travelex team/branch to resolve issues related to payments.
• Ability to maintain accuracy - key when confirming incoming value
• High attention to detail
• Ability to resolve issues to conclusion
• Demonstrable experience of resolving variances & queries.
• Experience of using finance systems

Desirable

• Excellent understanding of upstream systems and core Travelex reconciliations systems