Manage end-to-end order-to-cash operations, including contract review, pricing validation, complex order processing, billing issue resolution, and data integrity. Collaborate with Sales, Finance, Legal, and Customer Success to resolve escalations and contract disputes. Optimize workflows, generate operational reports, maintain compliance, and mentor junior associates.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Senior Order Management Associate at Coupa:
We are seeking a highly organized and detail-oriented Senior Order Management Associate to join our Revenue Operations team. In this role, you will be the driving force behind our order-to-cash process, ensuring accuracy, efficiency, and exceptional customer service. You will handle complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, and Customer Success to ensure seamless order execution. As a senior member of the team, you will also play a key role in optimizing current processes and mentoring junior associates.
What You’ll Do
- Order Processing & Accuracy: Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems.
- Cross-Functional Collaboration: Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes.
- Process Optimization: Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency and reduce manual errors.
- Escalation Management: Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions for both internal stakeholders and external customers.
- Data Integrity & Reporting: Maintain accurate customer and transaction data across all systems. Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks.
- Mentorship: Train and guide junior order management team members, sharing best practices and ensuring team-wide adherence to compliance standards.
What You Will Bring to Coupa
- Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.
- Demonstrated history of engaging at a senior sales management level to resolve account issues.
- Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
- Proven ability to manage a complex, high-value portfolio independently.
- Detail-oriented with strong organizational and time-management skills.
- Fluency in a second language (native/mother tongue or equivalent to English) is a strong advantage.
- Hands-on knowledge and practical usage of Oracle and Tesorio highly valued.
- Experience working in a fast-paced, high-growth SaaS environment.
- Bachelor's degree in Finance, Accounting, Business, or a related field (preferred, not required).
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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