Senior Network Operations Engineer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• 8 years extensive experience in the support of Networking Technologies
• Strong technical decision making skills
• Experience in escalation management
• Expertise in the security of enterprise networks
• Expert level Understanding of OSPF, BGP, VPLS and MPLS and various routing technologies
• Expert knowledge and in-depth experience to troubleshoot all layers of the OSI model, acting as the 3rd level of technical escalation during incidents
• Experience with NX-OS, IOS, SD-WAN, PANOS, or FTD
• Advanced knowledge and hands on experience with Palo Alto Firewall technology
• In-depth and hands-on experience with at least 2 of the following compliance requirements: PCI DSS,
• SOC 2, HIPAA/HITRUST and ISO 27001.
• Experience with automation tools
• Hands-on configuration experience in monitoring tools like ThousandEyes and Solarwinds
• In-depth experience with security best practices.
• Strong working knowledge of SSL, and VPN
• Candidates should have good Project Management skills and be able to lead projects with minimal supervision
• Excellent problem-solving skills with a desire to take on responsibility
• Excellent interpersonal skills and a professional demeanor.
• Excellent communication skills with experience in client-facing interactions
• Strong ownership in continuous improvement, identification and remediation of risks in technology/process, with minimal supervision
• Able multitask and apply technology expertise to ensure deadlines are met Keen attention to detail in planning, reviewing and executing successful implementations with zero defects
• Ability to travel up to 25% of the time.

• Support and maintain current network infrastructure
• Create and maintain procedural and operational documentation
• Provide Tier 3 escalation support for the Network Operations Center, providing resolution for complex networking issues
• Execute complex upgrades and implementations following internal change control
• Identify opportunities for automation, cost savings and service quality improvements
• Collaborate with global operations teams to enhance current process and procedures
• Maintain awareness of technology trends, help identify and remediate gaps in deployment strategy
• Incident Management, Problem Management, Change Management & Capacity Management
• Collaborate with peers to develop documentation for standard practices.
• Proactively research new technologies
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from client, staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Security & Audit compliance
• Operational-related Moves, Adds, Changes, and Deletes (MACD)
• Adherence to Operational Standards
• Compliance with Engineering Design Standards and established operational processes
• Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.
• Maintain an organization-wide view of current and future IT architectures in support of company goals and objectives
• Provide Root Cause Analysis for Network Events
• Detailed analysis and peer review of change implementation plans, identifying potential gaps in implementation
• Other duties as assigned by management

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Current CCNP or equivalent certification
• ITIL Ver. 3.0 or Ver. 4.0

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.