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The role involves leading the Travel Experience team, ensuring efficient operations, managing KPIs, recruiting staff, and maintaining compliance.
The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.
What You’ll Do:
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Perform quality controls and achieve KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
What We’re Looking For:
- MBA/Masters from a reputed university
- 10-12 years of work experience in a reputed MNCs
- Result driven
- Data Driven, experience in Change Management,
- Min 5 years of experience in managing a team of “Managers”
- PMP certified will be an added advantage
- Familiar with travel industry will be an advantage
- Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- BPO and Travel Experience would be an added advantage
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What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
