The Senior Manager in MR Operations will oversee project execution, manage teams, ensure quality delivery, and handle financial planning while fostering client relationships.
Job Description:
Key Responsibilities:Operational & Project Management- Oversee end‑to‑end project execution from scoping to invoicing.
- Ensure accurate estimation, costing, and feasibility assessment for all incoming projects.
- Establish and monitor delivery processes for survey programming, data processing, and project management.
- Ensure projects meet timelines, quality, budget, and compliance requirements.
- Drive operational efficiency through workflow optimization and automation opportunities.
- Manage and mentor a team of survey programmers, data processors, project managers, and team leads.
- Conduct performance reviews, skill assessments, and development planning.
- Ensure effective resource allocation and workload balancing.
- Foster a culture of accountability, continuous learning, and operational excellence.
- Serve as the escalation point for clients, internal teams, and vendors.
- Partner with account managers and sales teams to support pre‑sales activities.
- Build strong client relationships through clear communication, expectation management, and proactive issue resolution.
- Collaborate with cross‑functional teams including Finance, Sales, QA, and Vendor Management.
- Own operational budgets, forecasting, and resource planning.
- Drive margin improvement through efficient costing, resource allocation, and vendor negotiations.
- Monitor project profitability and take corrective measures when required.
- Ensure accurate and timely invoicing in partnership with Finance.
- Ensure adherence to company-wide quality frameworks and market research standards.
- Implement best practices and SOPs across all operational functions.
- Lead continuous improvement initiatives and implement corrective action plans.
- Manage audits, compliance checks, and quality evaluation exercises.
- Build and maintain relationships with external vendors (survey programmers, DP vendors, translators, sample providers, etc.).
- Negotiate rates, SLAs, and performance expectations.
- Evaluate vendor performance and ensure timely identification of alternative options when required.
- 12+ years of experience in Market Research Operations, with at least 3–5 years in a leadership role.
- Proven experience managing multi‑functional operations teams (survey programming, data processing, PM).
- Strong background in quantitative research processes and tools.
- Strong Project Management background.
- Strong understanding of Market Research domain
Location:
DGS India - Mumbai - Thane Ashar IT ParkBrand:
MerkleTime Type:
Full timeContract Type:
PermanentTop Skills
Data Processing
Market Research Operations
Project Management
Survey Programming
Similar Jobs
AdTech • Marketing Tech • Software
Manage project execution from inception to invoicing while leading teams in survey programming and data processing, ensuring quality and compliance. Maintain client relationships and oversee financials, driving continuous operational improvements and vendor management.
Top Skills:
Budget ManagementData ProcessingMarket Research ToolsProject ManagementQuality AssuranceSurvey ProgrammingVendor Management
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Design, develop, and deploy scalable ML/NLP and multi-modal document understanding solutions for clinical data. Own end-to-end ML lifecycle, build inference infrastructure, implement information extraction and retrieval, collaborate with domain experts, and ensure clinical accuracy and production readiness.
Top Skills:
AWSBertCi/CdContainerizationDistillationGptGpu DeploymentLabel StudioNumpyPandasPlotlyPower BIProdigyPruningPythonPyTorchQuantizationScikit-LearnSQLTableauVision-Language Models
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Support clinical data management and analytics projects as a business/data analyst: gather and document requirements, author user stories, model business and data processes, create solution diagrams, and collaborate with senior BAs and product owners throughout agile implementations.
Top Skills:
CdiscDominoEcs ElluminateEdcFhirFormedixInformNurocorOmopOpenclinicaOracle LshRaveRbqmSas LsafSas ViyaSycamoreVeeva
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
