The Senior Manager in MR Operations will oversee project execution, manage teams, ensure quality delivery, and handle financial planning while fostering client relationships.
Job Description:
Key Responsibilities:Operational & Project Management- Oversee end‑to‑end project execution from scoping to invoicing.
- Ensure accurate estimation, costing, and feasibility assessment for all incoming projects.
- Establish and monitor delivery processes for survey programming, data processing, and project management.
- Ensure projects meet timelines, quality, budget, and compliance requirements.
- Drive operational efficiency through workflow optimization and automation opportunities.
- Manage and mentor a team of survey programmers, data processors, project managers, and team leads.
- Conduct performance reviews, skill assessments, and development planning.
- Ensure effective resource allocation and workload balancing.
- Foster a culture of accountability, continuous learning, and operational excellence.
- Serve as the escalation point for clients, internal teams, and vendors.
- Partner with account managers and sales teams to support pre‑sales activities.
- Build strong client relationships through clear communication, expectation management, and proactive issue resolution.
- Collaborate with cross‑functional teams including Finance, Sales, QA, and Vendor Management.
- Own operational budgets, forecasting, and resource planning.
- Drive margin improvement through efficient costing, resource allocation, and vendor negotiations.
- Monitor project profitability and take corrective measures when required.
- Ensure accurate and timely invoicing in partnership with Finance.
- Ensure adherence to company-wide quality frameworks and market research standards.
- Implement best practices and SOPs across all operational functions.
- Lead continuous improvement initiatives and implement corrective action plans.
- Manage audits, compliance checks, and quality evaluation exercises.
- Build and maintain relationships with external vendors (survey programmers, DP vendors, translators, sample providers, etc.).
- Negotiate rates, SLAs, and performance expectations.
- Evaluate vendor performance and ensure timely identification of alternative options when required.
- 12+ years of experience in Market Research Operations, with at least 3–5 years in a leadership role.
- Proven experience managing multi‑functional operations teams (survey programming, data processing, PM).
- Strong background in quantitative research processes and tools.
- Strong Project Management background.
- Strong understanding of Market Research domain
Location:
DGS India - Mumbai - Thane Ashar IT ParkBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSimilar Jobs
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