What you will do:
• Lead operational governance and execution activities across the Data organization to ensure consistency, transparency, and accountability.
• Establish and manage operational processes, service management practices, performance measurement frameworks, and operating rhythms.
• Develop and monitor operational KPIs, service metrics, delivery performance indicators, and business outcome measures.
• Drive continuous improvement initiatives focused on operational efficiency, process optimization, automation, and organizational effectiveness.
• Partner with Delivery, Product Management, Analytics, Platform, Governance, and business teams to improve planning, execution, and operational performance.
• Oversee operational reporting, executive dashboards, performance reviews, and leadership-ready operational insights.
• Facilitate issue management, escalation processes, service reviews, and cross-functional coordination to address operational challenges.
• Establish operational readiness and transition processes for new capabilities, data products, services, and support models.
• Ensure compliance with enterprise governance, risk management, information security, privacy, and operational control requirements.
• Drive standardization of operating procedures, documentation, runbooks, controls, and service delivery practices across the organization.
• Develop and mentor operational leaders and team members while fostering accountability, customer focus, and continuous improvement.
Knowledge and Capabilities:
• Creates an inclusive team environment and demonstrates care and concern for team members across backgrounds and geographies.
• Demonstrates tact and diplomacy in complex situations, resolves conflict constructively, and stays calm under pressure.
• Develops team capability through coaching, feedback, career development, and clear expectations.
• Demonstrates executive presence and adapts communication style for senior leaders, technical teams, and business stakeholders.
• Influences decisions by presenting structured recommendations, tradeoffs, risks, and data-driven insights.
• Uses business acumen to connect operational performance with value delivery, cost transparency, risk reduction, and customer outcomes.
• Deals well with ambiguity and makes sound decisions with relevant but not always complete information.
What you need:
• Bachelor’s degree in Business, Information Systems, Engineering, Operations Management, Analytics, or related discipline required. Master’s degree preferred.
• 10+ years of experience in data operations or technology operations. 8+ years of experience in operations management, business operations, PMO, service management, data operations, or enterprise delivery organizations.
• 5+ years leading operational, governance, or business support teams.
• Experience establishing operational frameworks, performance management processes, service management practices, and organizational governance models.
• Experience developing KPIs, scorecards, executive reporting, operational dashboards, and performance measurement programs.
• Demonstrated success driving operational excellence and continuous improvement initiatives in complex enterprise environments.
Preferred Skills / Engineering tools:
• Lean, Six Sigma, ITIL, Agile, service management, or process improvement certification preferred.
• Experience with executive dashboards, operational scorecards, service reviews, and governance forums strongly desired.
Certifications:
• Lean, Six Sigma, ITIL, Agile, or related operational disciplines preferred.
