We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
- Be first line of support for client data related queries from Global Asset Management users (c.550 users) and report development tickets to Development team
- Capture key data requirements of the senior stakeholders of different teams such as sales department, transfer agents and leaders of other internal departments
- Lead the Client Data Administrator team in the M&G Global Services to deliver standard and bespoke requests of our stakeholders and manage this team’s performance
- Work closely with the Salesforce Administration team to resolve user issues related to Client Data
- Oversee data reconciliation and the monthly update process. Ensure data sources sent to third parties are within agreed SLA’s and responsible for monthly control report to ensure numbers align to expectations; escalate any erroneous numbers to management
- Analyse demand for client data and set up efficient methods for the business to self-serve
- Create and then maintain any reporting dashboards that exist outside of Salesforce
- Working closely with stakeholders to establish and maintain data quality standards for Client Data
- Develop and maintain critical data element definitions at both a process and system level and oversee use of this data internally
- Support the Data Owner in maintaining adherence to domain specific data policies and standards within functional team’s BAU operations and change programmes
- To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G’s operational risk.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
