Monitor and maintain data center servers, storage, network devices, power, cooling, and environmental systems. Perform advanced first-level troubleshooting, rack and stack installations, health checks, patching, firmware upgrades, and incident documentation. Escalate complex issues to L2/L3 teams, coordinate hardware maintenance with vendors, ensure access-control compliance, and guide junior L1 engineers during shift operations.
Role Overview:
We are looking for a Senior L1 Data Center Engineer to support and maintain data center
infrastructure and ensure smooth operations. The role involves monitoring servers and network
devices, performing advanced first-level troubleshooting, supporting hardware installations, and
coordinating with L2/L3 teams for incident resolution. The candidate should have hands-on
experience in data center environments and infrastructure monitoring.
Key Responsibilities:
Monitor data center infrastructure, servers, and network devices to ensure high
availability.
Perform advanced first-level troubleshooting for hardware, connectivity, and
infrastructure issues.
Support rack and stack activities including server installation, cabling, and labeling.
Perform health checks of servers, storage, and network devices.
Manage and update incident tickets and operational documentation.
Escalate complex issues to L2/L3 teams as per escalation procedures.
Monitor power, cooling, and environmental systems in the data center.
Coordinate with vendors for hardware replacement and maintenance activities.
Assist in patching, firmware upgrades, and infrastructure maintenance tasks.
Ensure data center security and access control compliance.
Provide guidance and support to junior L1 engineers during shift operations.
Requirements
Technical Expertise
Hands-on experience with data center infrastructure and operations.
Good understanding of server hardware, storage systems, and network equipment.
Knowledge of Linux and Windows server environments.
Basic networking knowledge including TCP/IP, VLANs, DNS, DHCP, and routing
fundamentals.
Experience with server installation, cabling, and hardware troubleshooting.
Familiarity with remote management tools such as iLO, iDRAC, or IPMI. Exposure to virtualization technologies such as VMware vSphere or Microsoft
Hyper-V.
Experience with monitoring tools like Nagios, Zabbix, or SolarWinds.
Ability to perform initial root cause analysis for incidents and outages.
Required Qualifications
Bachelor’s degree in Computer Science / Information Technology / Electronics / related
field
Diploma in IT / Networking / Hardware
Basic certification in Networking or Infrastructure such as:
Cisco Certified Network Associate (CCNA)
CompTIA Server+
Microsoft Certified: Azure Fundamentals
Red Hat Certified System Administrator (RHCSA)
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