Senior Human Resources Associate - Learning

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
We are seeking a skilled Associate Consultant to join our Learning team to manage end-to-end learning operations, ensuring seamless functioning of our Learning Management System (LMS) and Learning Experience Platform (LXP). This role requires strong technical acumen, vendor management expertise, and the ability to collaborate with multiple stakeholders to deliver an exceptional learning experience.
What you'll do:

• Learning Operations Management: Oversee day-to-day LMS and LXP learning operations and ensure smooth execution of learning programs. Must have strong understanding of learning program lifecycle.
• LMS & LXP Administration: Oversee the administration and optimization of the Learning Management System (LMS) and other learning technologies, involving vendor management and new system implementations.
• Vendor Management: Coordinate with external learning partners for content integration, compliance, and service delivery.
• Reporting & Analytics: Generate and analyze learning reports to track engagement, completion rates, and effectiveness. Must have good excel skills and experience with working Power BI.
• Stakeholder Engagement: Lead conversations with internal stakeholders to understand requirements and provide solutions.
• IT Coordination: Work closely with IT teams to ensure system functionality, troubleshoot issues, and manage tickets effectively.
• Problem-Solving: Apply logical thinking to resolve technical and operational challenges promptly.
• Supervisory Responsibilities: Guide and support junior team members, ensuring adherence to processes and quality standards.
• System Management: Lead system audits and test cycles to ensure efficiency and accuracy.

What you'll bring:

• Proven experience in Learning Operations and LMS/LXP management.
• Strong understanding of system integrations and troubleshooting.
• Experience in vendor management and working with third-party learning partners.
• Excellent reporting and analytical skills.
• Strong stakeholder management and communication skills.
• Ability to coordinate with IT teams for technical resolutions.
• Supervisory experience with the ability to mentor and lead.
• Bachelor's degree in HR, Education Technology, or related field.
• 6-8 years of experience in learning operations or similar roles.
• Familiarity with popular LMS/LXP platforms and integration tools.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Hybrid working model:
ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com