The Senior Executive, Process Improvement is responsible for analyzing and improving aftersales processes, collaborating with cross-functional teams, and leading initiatives to optimize overall operations. This role involves performing data analysis, executing new process improvements, and ensuring efficient operations through audits and corrective actions.
You will be reporting directly to the Process Improvement Manager and will work closely with the Aftersales and CCL team to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the overall end-to-end process.
Your Day-to-Day
- Analyze Aftersales and CCL overall processes to identify areas of improvement.
- Ability to assist the teams in designing, improving and monitoring of SOP.
- Able to collaborate with cross-functional teams for both Aftersales and CCL to align on processes.
- Perform operation data analysis and provide improvement initiatives.
- Operation audit management - audit/corrective action template, execution, recommendation.
- New process improvement execution - evaluate the changes impact and report on progress and outcome.
- Other duties may be assigned
Your Know-How
- Diploma and or Degree in Operation Management or similar field
- Min 3 years in related field would be an added advantage
- Strong communication skills
- Ability to work independently and reliably
- Ability to organize and prioritize tasks including delegation of tasks when appropriate
- An analytical mind with problem-solving skills
- Excellent organizational and multitasking abilities
- Knowledge of, or ability to quickly acquire, proven ability with the roles and function of the assigned department
- Knowledge on Microsoft Office, Excel, Word, Power Point, etc.
Top Skills
Excel
MS Office
Power Point
Word
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