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You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose:
The Senior Business Process Consultant, Dual Initiatives provides strategic guidance and operational support for process improvement initiatives within the Duals program. This role focuses on end-to-end process mapping, identifying gaps and opportunities, and assisting in the development and implementation of process enhancements to optimize operational workflows. The consultant will collaborate across multiple functional areas to ensure process integrity and drive measurable improvements in efficiency, compliance, and member experience.
Essential Responsibilities:
- Lead end-to-end process and experience mapping for Duals operational workstreams.
- Identify process gaps, inefficiencies, and improvement opportunities across multiple functions.
- Develop root cause analysis and defect prevention strategies based on evidence and data.
- Support data analysis, governance, and visualization of business processes to inform decision-making.
- Collaborate with cross-functional teams to ensure alignment and successful execution of process improvement initiatives.
- Document and maintain updated process maps and improvement plans.
- Communicate effectively with all levels of the organization to ensure awareness and support for process improvement initiatives.
- Provides other related support as needed to improve the performance of the business
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience:
Bachelor's Degree in a related field or equivalent experience required
Master's Degree in a related field preferred
6+ years managing projects required
Experience in health care and/or insurance preferred
Licenses/Certifications:
Certified Project Management Professional (PMP)-PMI required
Process quality certification preferred
This position is 100% remote within the United States.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
