The role is to provide application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through improvements and performance tuning is also required.
Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support.
They are required to provide detailed technical support for developers who will be producing bug fixes & new releases of these applications.
Must be self-motivating with the ability to prioritize work among the team.
Key Responsibilities
Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Technical Platforms / Clearing Services including SwapAgent & newly launched RepoAgent service.
Support of a critical element of the London financial infrastructure.
Resolve Incidents and Problems
Monitor ServiceNow for Incidents
Analyze problems and decide on suitable resolutions
Apply resolutions following the LCH Change Management procedure
Report status to relevant business and IT teams
Record progress of incident resolution in ServiceNow
Follow detailed incident management procedures
Bug fixes and improvements to LCH products
Design solutions for longer term fixes for application bugs and minor functionality improvement requests
Implement application fixes
Update Bitbucket with source code changes where vital
Update relevant WIKI/ documentation with changes
Co-ordinate the Release process for new releases
Work to the ITIL standard following LCH policies
Building and supporting environments
Configuring monitoring and logging software (Datadog preferably) on all resources of the application service
Maintain working relationship with Business Partners
Should be willing to work on shifts as per the monthly roster
Out of hours support / On-call support
Be available for overnight support of production services to ensure successful completion of processing
Respond to overnight calls and look after issues
Support weekend releases and maintenance work
Participate in Production out of hours activities such as Disaster Recovery exercises
Consultancy
Provide consultancy during bug fixes, design and implementation
Act as SME for the application and the relevant business domain
Assist in project related work
Carry out requirements as defined by project team
Quality checks potential changes
Review development release packages prior to production deployment
Provide benefit of experience in the business area and application
PERSON SPECIFICATION
Education:
B.Tech/BE graduate.
Skills and Experience
UNIX/Linux working or hands on experience preferred
Scripting skills (Shell scripting) preferred
Exposure to DevOps and related Technologies : CI/CD, Jenkins, Ansible
Exposure to AWS Cloud Technologies (EC2, EBS, RDS, VPC)
Any DataDog/Splunk experience a bonus
Exposure to Murex or alternate trading platform
Knowledge of Oracle Database /SQL
Working with IBM MQ
Knowledge of Network Diagnostics and troubleshooting
Hands-on in version control repository
Control M or alternate job schedule exposure
Understanding of product development lifecycle and methodologies
Person Specification
Ability to communicate clearly and concisely to IT and business teams and to senior management
Experience in Financial or an investment banking environment preferred.
Familiarity with financial products and financial terms.
Excellent analytical skills, Attention to Detail and problem-solving abilities.
Experience of working in an IT support team.
Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).
Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG
Career Stage:
Senior AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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