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Your day at NTT DATA
The Senior Associate HR Operations Generalist is a developing subject matter expert, responsible for supporting various operational aspects of the employee lifecycle such as (but not limited to) tasks related to recruitment, onboarding, benefits administration, HRIS management, and employee record maintenance.
The Senior Associate HR Operations Generalist requires attention to detail, strong organizational abilities, and familiarity with HR processes to contribute to the smooth execution of HR operations.
What you'll be doing
Key Responsibilities:
POSITION SUMMARY
The Senior Human Resources Administrator plays a vital role in supporting the smooth and efficient operation of the Human Resources function. This position serves as a point of contact and first-level support to NTT GDC India employees and leaders related to a variety of HR-related inquiries. Plays a critical role in maintaining efficient HR processes, improving service delivery, and enhancing the overall employee experience. Provides superior customer support to NTT GDC India employees and leaders.
essential duties & responsibilities
- Acts as a resource for employees and managers, providing timely and accurate responses to inquiries regarding HR programs, policies and procedures.
- Assist employees with navigation of HR policies, procedures, programs, informational sites and systems.
- Delivers a smooth, effective, and superior onboarding experience for all incoming GDC India new hires and transfers.
- Conducts comprehensive and engaging New Hire Orientations for all incoming GDC India new hires and transfers.
- Maintains organized employee records, including highly confidential documents, correspondence and other records. Conducts audits and corrects information as necessary.
- Process various employee life cycle transactions in HRIS applications, ensuring data accuracy for all employee records.
- Responsible for the offboarding process, including generating and delivering termination documentation to exiting employees.
- Escalates inquiries or issues as appropriate, providing clear communication to management and employees on facts, status, and resolution to said issues.
- Provides administrative support for HR programs, processes, procedures, and projects.
- Participates in projects aimed at streamlining procedures, implementing best practices, expanding centralization, and leveraging technology to enhance efficiency and service quality.
- Collaborates with all functions within HR, including Payroll, Benefits, Compensation, Talent Acquisition, HR Business Partners, HRIS and Employee Engagement, as well as cross functional stakeholders in IT and Finance.
- Handles information of a highly confidential and critical nature with the utmost discretion.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
- General understanding of HR Operations, including but not limited to benefits, compensation, payroll, HRIS and compliance.
- High level understanding of HR processes.
- Developing ability to think critically, problem solve and take an analytical approach to work with close attention to detail.
- Ability to remain open-minded and self-confident
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Basic knowledge of federal, state and local laws and regulations for each jurisdiction where employees work and reside.
- Good interpersonal skills and ability to build relationships with peers and individuals at all levels of the organization.
- Good oral and written communication skills.
- Ability to be highly confidential.
- Proficient with Microsoft Office 365 (O365), including Microsoft Teams, Works, Excel, Power Point and Outlook.
- Able to be collaborative in a team environment.
Education & Experience
- Bachelor’s Degree or equivalent education and/or work experience required.
- Minimum 2-3 years of Human Resources and administrative experience.
- Advanced proficiency with MS Office Suite (Word, Excel, PowerPoint, Project, Outlook).
- Experience with HRIS (Workday) is preferred.
PHYSICAL REQUIREMENTS
- Remain stationary for long periods of time
- Operate computer, peripherals, and other office equipment
- Perform work during India business hours and time zones
Work conditions & other requirements
- Perform work from a remote location with stable internet connection
- Support administrative activities such as mail distribution, posting communication materials, events and meeting coordination on site as needed at our Sacramento data center
Additional Career Level Description:
Knowledge and application:
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks or assignments that are moderately difficult.
Problem solving:
- Requires judgment in resolving issues in specific situations or in making recommendations to resolve varied but similar problems.
Interaction:
- May initiate contact to collaborate on procedures or resolve mutual problems.
- Conveys basic technical or factual information to colleagues or clients.
Impact:
- Work has immediate to short term impact on department or team.
Accountability:
- Accountable for quality and timelines of own deliverables, normally receiving little instruction on daily work with general instructions given on newly introduced assignments.
#GlobalDataCentersCareer
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
