At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Role
The IMS Singapore Billing Team supports daily billing operations for Iron Mountain Singapore. Responsibilities include processing manual invoices, credit and re-bill requests, service order adjustments, web submissions, customer query handling, end-to-end reconciliations across systems, and reporting to accounting teams as per SOX standards. The team also manages special project invoice creations while ensuring high-quality standards and strict adherence to turnaround time (TAT).
Please Note: The Shift will be 7 AM – 4 PM, and day shift allowances will be provided.
Key Areas of Responsibility
The roles and responsibilities of the role are as below
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Perform end-to-end billing operations for APAC, including invoice preparation, generation, and distribution using automated billing systems.
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Execute month-end billing activities with 100% accuracy and efficiency, reporting to the Billing Manager.
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Ensure billing systems operate efficiently, delivering accurate and timely results aligned with APAC customer needs.
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Prepare and analyze billing summary reports and financial statements to ensure compliance and financial alignment.
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Monitor and manage account records, proactively resolving discrepancies.
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Collaborate with cross-functional teams to address and resolve commercial requests impacting billing.
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Act as a key escalation point, providing solutions and driving improvements in billing processes.
Skills, Qualifications:
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Billing Expertise – Strong understanding of billing activities, month-end closures, and reconciliation processes.
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Experience criteria - Candidate should have a minimum of 5 years upto 9 year's experience in Order to Cash Billing & Invoicing process.
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Oracle Cloud Proficiency – Hands-on experience with Oracle Cloud applications for billing and financial reporting.
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Salesforce (SFDC) Knowledge – Experience with Salesforce for managing billing and customer transactions.
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Data Analysis Skills – Intermediate proficiency in Excel and G-Suite, including Pivot Tables, VLOOKUP, and other tools.
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Communication Skills – Excellent verbal and written communication with strong reading comprehension.
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Data Entry Speed & Precision – Proven ability to input data quickly and accurately.
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Responsiveness & Urgency – Strong sense of urgency in handling billing tasks and escalations.
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Strategic & Tactical Thinking – Ability to analyze issues strategically and execute solutions effectively.
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Iron Mountain Process Knowledge – In-depth understanding of IM processes, compliance, and SOX standards.
Category: Customer Support
