The role involves supporting banking applications, managing support tickets, troubleshooting issues, executing SQL queries, and facilitating communication between teams.
Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries.
Role: Sr. Production/Application Support Engineer
Mumbai : Work from office
Description:
- Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production
- Manage and resolve technical support tickets of L1 & L2
- Partner with the Business and Vendor team to prioritize support tickets.
- Write Unix/Linux/Windows commands
- Facilitate effective and proactive communications with both internal and external customers.
- Test product-level functionality and new releases. Identify and communicate areas for improvement.
- Serve as the technical expert for Banking Application.
- Manage software upgrades on scheduled dates.
- Serve as a primary contact for our client's IT department.
- Troubleshoot network, database, and software problems for client implementations.
- Configure system settings and options, and execute unit/integration/acceptance testing.
- Create rules and data transfer mappings using SQL query.
- Select, update, and insert SQL queries for generating reports and databases.
- Data definition, data manipulation, data control, and transactional control
- Administration, including creating and restoring SQL backups
- Knowledge of using Command Prompt and its commands.
- Present technical overview of software applications and technical requirements to clients when planning upgrades.
- Manage setup of technical environment for hosted clients.
- Should have knowledge on ITIL process and tools like ServiceNow
- Work with Help Desk personnel to resolve client installation issues.
Regards
Rajan Paul(Linkedin ID)
3Pillar Global
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