Specialist - Event & Webinar Admin - IN
Associate - Event & Webinar Admin will play a pivotal role in optimizing our Events and Webinar platforms, particularly focusing on advanced capabilities such as integration, optimization and activation.
Key Responsibilities and Duties
- Monitor the evolution of Cvent/On24 Corporate Systems landscape, identify opportunities for innovation and optimization, educate business stakeholders on these opportunities, initiate and drive system improvement/tech debt elimination projects.
- Communicate with business stakeholders, collect project requirements and feedback on system performance/functionality, document detailed business requirements for business partners and Development teams.
- Contribute to project prioritization and risk, scope, schedule and budget assessments
- Oversee the enhancements requests on Product vertical, write user stories, take part in backlog grooming and alignment
- User and License Management: Oversee aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and sharing rules.
- Sandbox Environment Management: Manage test and sandbox environments, ensuring a controlled and efficient development and testing process.
- Platform Optimization: Identify and gather requirements, translating them into best practice, scalable solutions, and ensuring an exceptional user experience. Recognize and leverage unused or underutilized platform features to enhance efficiency.
- Data Management: Implement rules and automation to improve Salesforce data quality. Conduct proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
- User Support and Training: Handle user support tickets, focusing on prompt issue resolution. Monitor and improve user adoption through identification of training initiatives for both new and ongoing users.
- Technical Documentation: Maintain comprehensive technical documentation to ensure transparency and knowledge sharing.
- Integrated Applications: Collaborate with integrated applications, ensuring seamless functionality and data synchronization.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 3+ Years Required; 5+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
7IC
Related Skills
Audience Insights, Budgeting, Campaign Management, Differentiates Value Proposition, Influence, Lead and Demand Generation, Marketing Analytics, Marketing Channels, Marketing Strategic Planning, Prioritizes Effectively, Relationship Management
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Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
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