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Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
As part of the Revenue Accounting organization, the Senior Accounts Receivable Specialist will be responsible for managing billing, collections, and cash application processes to ensure timely and accurate recording of customer transactions. This role serves as a key point of contact between customers and internal departments, providing leadership and guidance on A/R best practices while maintaining strong financial controls and supporting the company’s cash flow objectives.
Responsibilities
Oversee the full accounts receivable cycle, including invoicing, collections, cash applications, and reconciliations
Onboard new contracts, amendments, SOWs, and change orders
Review customer sales orders for completeness per the contract
Prepare and issue customer invoices and credit memos on a daily and monthly basis for subscriptions and professional services
Monitor A/R aging reports and proactively follow up on past-due accounts
Investigate and resolve billing or payment discrepancies
Prepare monthly A/R reports and assist the AR/Revenue team with month-end and year-end closing activities
Support the Controller in forecasting cash flow
Serve as a resource and mentor to junior team members, providing training and guidance as needed
Collaborate with Sales, Customer Service, and Operations to improve billing accuracy and customer satisfaction
Complete and maintain yearly W-9, TRC applications, and other domestic and international forms as needed
Support audits and provide documentation when requested
Identify and drive process improvements to enhance efficiency and accuracy within the receivables function
Assist with other ad hoc projects as assigned
Qualifications
Associate’s or Bachelor’s degree in Accounting, Finance, or Business Administration preferred
3–5+ years of experience in Accounts Receivable or general accounting; prior leadership or senior-level A/R experience strongly preferred
Solid understanding of GAAP and A/R processes
Proficiency with Microsoft Excel
Excellent attention to detail, accuracy, and analytical ability
Strong written, verbal, and interpersonal communication skills (both internal and customer-facing)
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Customer-focused mindset with strong problem-solving skills
Works well independently and as part of a team
Experience with NetSuite and Salesforce a plus
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
