The Senior Account Manager will manage client relationships, oversee digital programs, write proposals, and ensure quality digital output across B2B and B2C clients.
Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
About the Team
We are the central digital team at Edelman, part of Integrated Solutions division that includes data, planning and creative. We deliver digital communications and creative technology campaigns and programs across all Edelman practices.
We take pride in delivering exceptional work for our clients but, at our core, we are a non-hierarchical team who like to spend time together in and out of the office. We are relentlessly collaborative and supported by leadership who champion and celebrate our collective achievements.
The role
We have an exciting opportunity for a Senior Account Manager to join our Digital team. This role requires both client management skills and hands on digital experience, particularly in social media channel management, content creation, and audits/reporting. The successful candidate will ideally have experience on B2C and B2B client work, having worked in an agency, or as an in-house digital specialist.
We are looking for someone with a holistic digital approach, who can plan and manage activity across content, social and influencer. This person will have a track record of managing clients, as well working with other departments, including creative, content, planning and data.
There is a lot of opportunity for growth within the role for the right candidate. We are looking for someone with a real passion for digital, who can be a partner with their clients, manage multiple projects / activities, and ultimately ensure that client expectations are not only met but exceeded.
Key Responsibilities
- Manage social, content and influencer activity and digital programs across key clients.
- Manage and develop client relationships, through day-today account management.
- Write digital proposals and plans for social, content and influencer activities – both standalone campaigns and integrated creative campaigns; develop channel recommendations and content frameworks.
- Work with analytics and insights specialists to inform strategic recommendations; collaborate with creative and content teams, counselling on channels, format, and execution; align with the paid media team on channel and amplification.
- Research and reports using digital data, with insights and recommendations.
- Deliver digital and integrated projects, managing timelines and client expectations.
- Ensure quality and operational performance of the digital output, working closely with teams to deliver the work that is client ready and on time.
- Supporting on research and input on new business pitches
You will have:
- A background in digital within an agency, or as an in-house digital specialist.
- 7+ years of experience across B2B and B2C
- Strong communications skills, both written and verbal. Ability to write quality documents, with attention to detail, and good proactive communication, both internally and externally.
- Strong knowledge of the digital landscape including platforms and technology.
- A solid understanding of the principles of content marketing and the ability to convey them both internally and to clients.
- Experience working in collaboration with both earned and paid.
- A curiosity to keep up with the digital trends, emerging platforms and changing audience behaviors.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Top Skills
Content Creation
Digital Analytics
Digital Communication
Influencer Marketing
Social Media Management
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